Boutique Manager

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world. MAIN PURPOSE The Boutique Manager is responsible to develop and maximize the performance of the boutique through achievement of sales, profit and strategic objectives. KEY RESPONSIBILITIES Sales Maximize turnover and profitability development of the boutique. - Sales generated inside the boutique. - Sales generated outside the boutique (presentations made in palaces and to VIP clients). - Discount management: Control of discount and general expenses in the boutique. - Performance analysis, KPI development and SWOT analysis of the boutique. Customer Focus b Service - Direct contact with Royals and Collectors. - Implementation of customer relationship programs with boutique teams. - Improvement of database registration (quantity and quality). - Professional Customer Service/ After Sales Service execution in boutique. Team Management Leadership: - Set KPl's b targets for team - Personal development b talent management - Motivation of the team - Monitoring and appraisal of team - Integration and training of new Sales Associates in the field - Support Retail Director in recruitment process of new team members Operations and Administration: - Main contact for all requests related to the boutique. - Strict adherence to the Richemont b Montblanc specific Retail Procedures. - Optimising stock management in boutiques (replenishment, rotation, inventory). - Proper execution and timely delivery of boutique reports. - Proper maintenance in the boutique. - Implementation of security concept. - Execution of promotion and incentives on boutique level. The Boutique Manager ensures: With Retail Director - Definition of objectives for the boutique. - Definition, support and realizations of marketing activities (commercial). - Develop a merchandising concept. In coordination with Visibility Manager - Excellence at POS at any time and control of quality of displays. - Adhesion to appropriate display and product guidelines at all times. In coordination with Sales Trainer - Coaching of the boutique teams. - Monitor self-learning progress of team.

The Boutique Manager is responsible to develop and maximize the performance of the boutique through achievement of sales, profit and strategic objectives. Key responsibilities include: Sales – maximize turnover and profitability; manage sales generated inside and outside the boutique; discount management; performance analysis, KPI development and SWOT analysis. Customer Focus and Service – direct contact with Royals and Collectors; implement customer relationship programs; improve database registration; professional after-sales service in boutique. Team Management and Leadership – set KPIs and targets; talent development; motivate and appraise the team; onboard and train new Sales Associates; support Recruitment. Operations and Administration – main point of contact for boutique requests; adhere to Retail Procedures; optimize stock management (replenishment, rotation, inventory); accurate boutique reporting and maintenance; implement security concepts; execute promotions and incentives. With Retail Director – define objectives and support marketing activities; develop merchandising concepts. In coordination with Visibility Manager – ensure excellence at POS and display quality; ensure adherence to display/product guidelines. In coordination with Sales Trainer – coach boutique teams; monitor self-learning progress.