Richemont

Watch Advisor, Abu Dhabi

Abu Dhabi, UAEPosted 5 months ago

Salary
AED 15k–30k a month· est.
Job type
Full time
Level
Senior
Field
Sales & Business Development
Work mode
On site

About the role

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still. YOUR MISSION: Manage a sales channel, such as such direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with the overall business objectives. Identify new business opportunities, set sales targets, and monitor performance metrics to ensure that the channel is meeting or exceeding sales goals. Manage relationships with channel partners, negotiate contracts, and provide training and support to ensure that the partners are equipped to sell the organization's products or services effectively. HOW WILL YOU MAKE AN IMPACT? - Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization, enabling effective two-way flow of information and resolution of issues. - Set clear objectives for each sales call; develop and deliver presentations tailored to the known interests, needs, issues, and concerns of decision-makers and influencers within the customer organization; gather and analyze relevant information; and secure agreement to a statement of customer requirements. - Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance the visibility and reputation of the organization, its products, and services. - Configure complex product-and-services solutions and associated contractual terms that meet the customer's mid- to long-term needs, incorporating input from relevant internal specialists. Present solutions to customer representatives and negotiate agreements within predefined commercial parameters, or review and authorize sales proposals from team members that deviate from standard terms, escalating issues to senior management as necessary. - Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms. - Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives. - Manage a portfolio of contracts and negotiate service-level agreements, planning, coordinating, and supervising activities related to major contracts. - Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement to enhance customer relationship management. - Implement and control compliance management for specific segments of the organization's external partners. - Develop product education courses to meet identified needs, improving performance and meeting business requirements. - Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and an in-depth understanding of current and emerging external regulations and industry best practices through continuing professional development, attending conferences, and reading specialist media. - Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines. - Required qualifications include a Master's Degree or equivalent level of education, extensive experience enabling the job holder to handle the majority of situations and advise others, and experience in general supervision of more junior colleagues. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Master's Degree or Equivalent Level Experience enables job holder to deal with the majority of situations and to advise others.

Requirements

Master's Degree or equivalent level of education; extensive experience enabling the job holder to handle the majority of situations and advise others; experience in general supervision of more junior colleagues.

Responsibilities

  • - Manage a sales channel (direct sales, online sales, or retail sales) and develop/implement channel sales strategies aligned with business objectives.
  • - Identify new business opportunities, set sales targets, and monitor performance metrics to ensure the channel meets or exceeds goals.
  • - Manage relationships with channel partners, negotiate contracts, and provide training and support to ensure partners can effectively sell products/services.
  • - Develop and implement relationship management plans for complex potential customer accounts; build relationships with decision-makers and influencers; facilitate two-way information flow and issue resolution.
  • - Set objectives for each sales call; tailor presentations to decision-makers' needs; gather/analyze information; secure agreement on customer requirements.
  • - Cultivate a professional network, represent the organization at industry events, and gather market intelligence.
  • - Configure complex product-and-services solutions and contractual terms to meet customer needs; present solutions and negotiate within predefined parameters; escalate as needed.
  • - Manage pricing and terms projects; negotiate pricing with external partners.
  • - Monitor and align with financial goals; manage a portfolio of contracts and SLAs; plan and supervise major contract activities.
  • - Oversee CRM system implementation/maintenance within responsibility area; identify opportunities for improvement.
  • - Implement and control compliance management for external partners; develop product education courses to meet needs.
  • - Act as a subject matter expert on technology, policy, regulation, or operational management; maintain external accreditations; stay updated on industry best practices.
  • - Ensure activities comply with the company’s diversity and inclusion guidelines.

Skills

  • Channel sales
  • Relationship management
  • Contract negotiation
  • CRM systems (customer relationship management)
  • Pricing strategy
  • Sales forecasting
  • Presentations
  • Training and enablement
  • Industry networking
  • Product and services configuration
  • SLA and contract management
  • Strategic account management
  • Regulatory and compliance awareness
  • Opportunity identification
  • Market intelligence

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