Technical and Logistic Support

Job Description: The jobholder will have to perform the following activities: A. Maintenance and Support The main responsibility is to make our partner’s staff able to take over the maintenance of hardware / software and support operations of the BEAM9 system. These operations consist of: - Support the Customer’s IT Administration team, in daily monitoring and to insure the contact with the Maintenance team in France for IT activities and supplier for hardware replacement; - Support the Customer’s Production team, in day to day operation on GEOINT/IMINT activities, to take into account administration and to insure the contact with the Engineering team in France; - Support IT Training activities; - Support all operations in KSA, like deployment, acceptance phases or IT training; - Contribute to continuous process improvement of the platform by supporting the deployment of software/hardware update and upgrade. B. Customers’ relationship - Participate to all necessary meetings, conferences or workshops with our customers to insure the appropriate level of service; - Contribute to reflect customer’s expectations or request; - Supporting the activity in its evolving context (support operational teams, provide operational updates and requirements). C. Communication and reporting - Ensure regular reviews and updates on activities to the team and the program manager; - To setup and maintain KPIs allowing the monitoring of the maintenance and support activities; - Capitalize knowledge (documentation and procedure writing, good practices gathering…) - Maintain good relationship with the different actors involved in the platform (customer, back-office, providers and partner); - Support deployment, lifetime operation and performance management of all Maintenance Program deliverables; This position is contingent upon obtaining the required security clearance. Main requirements - Must Have- Education: Master degree in computer science - Successful experience in maintenance and support program; - Communication skills to adapt to wide variety of interlocutors in a multicultural environment - Windows environment: Active Directory (AD), Domain Name System (DNS), Distributed File System (DFS), GPO; - OS: Ubuntu 24.04, Windows Server 2022, Windows 11 Linux knowledge (CentOS) - Virtualization Nutanix (AHV & NKP), Harbor and Kubernetes - Storage: Ceph - Backup: Veeam Backup - Additional skills- IMINT/GEOINT trade core and geospatial software (I4D, SOCET GXP) - IT: hardware ( DELL server, Cisco),antivirus ESET, Firewall Stormshield/Opensense, PKI (EJBCA), Ansible - Working with basic network devices and concept such as IP, DNS, firewall and routing. - Knowledge in Database is a plus (Postgresql, MySQL, Elastic search) - Knowledge in cloud technology (Docker, Kubernetes) - Ability to learn and understand various, complex and technical subjects - Analytical skills to summarize, simplify complex topics - Ability to steer several activities in parallel - Languages- English, mandatory - Arabic, mandatory - French, a plus This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Defence and Space Saudi Limited Contract Type: Fixed term----- Experience Level: Professional Job Family: Customer Eng.&Technical Support&Services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected]. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Maintenance and Support: enable partner staff to maintain hardware/software and support BEAM9 operations; support Customer IT Administration, Production, IT training, deployments, acceptance phases, and software/hardware upgrades; contribute to continuous process improvements. Customers’ relationship: participate in meetings/workshops, reflect customer expectations, support evolving activities. Communication and reporting: regular activity reviews to team/program manager, set up KPIs, knowledge capture, maintain relationships with customers, back-office, providers and partners, support deployment, operation, and performance management of maintenance program deliverables. This role requires security clearance.