Administrator - Hardware Asset Management

Job Description Administrator - Hardware Asset Management Others, Abu Dhabi Job Summary JD: Job Title: Hardware Asset Management (HAM) Specialist – 8+ Years Role Overview We are seeking an experienced Hardware Asset Management (HAM) Specialist with 8+ years of hands-on experience in design, implementation, and operational support of enterprise-wide asset management frameworks. The role demands deep expertise in governance, lifecycle management, tooling, and process optimization across IT hardware assets. ________________________________________ Key Responsibilities 1. HAM Strategy & Design • Design and implement end-to-end Hardware Asset Management frameworks aligned with ITIL/ISO 19770 standards • Define asset lifecycle processes: procurement → deployment → tracking → maintenance → disposal • Establish governance models, policies, and compliance controls for hardware assets • Design CMDB and asset data models, ensuring accuracy and normalization 2. Implementation & Transformation • Lead HAM tool implementation and integration (greenfield/brownfield environments) • Implement solutions such as ServiceNow HAM Pro, SCCM/Intune, Flexera, or equivalent tools • Drive data discovery, reconciliation, and normalization strategies • Integrate HAM with procurement, finance, and ITSM systems • Define and implement automation workflows for asset tracking and lifecycle management 3. Operations & Support • Manage day-to-day HAM operations and support activities • Ensure real-time asset visibility and inventory accuracy across locations • Monitor compliance with internal policies and external regulations • Support audits, reporting, and governance reviews • Handle incident/problem management related to asset discrepancies 4. Asset Lifecycle & Optimization • Oversee hardware lifecycle planning, refresh cycles, and disposal processes • Manage vendor coordination, warranty tracking, and contract compliance • Identify and drive cost optimization opportunities (reuse, redeployment, rationalization) 5. Reporting & Stakeholder Management • Develop and publish MIS dashboards, KPIs, and asset reports • Provide insights on utilization, compliance, and risk exposure • Work closely with IT, procurement, finance, and audit teams • Engage with stakeholders for continuous improvement and governance alignment ________________________________________ Required Skills & Experience • 8+ years of relevant experience in Hardware Asset Management (pure HAM focus) • Strong exposure to implementation, design, and support of HAM solutions • Hands-on experience with ServiceNow HAM Pro (preferred) or equivalent platforms • Expertise in CMDB, discovery tools, and asset reconciliation processes • Good understanding of ITIL processes (Incident, Change, Configuration) • Experience in audit handling, compliance, and governance frameworks • Strong analytical and data management capabilities ________________________________________ Preferred Certifications • ITIL Foundation / Intermediate • ServiceNow HAM / ITAM Certifications • ISO 19770 (IT Asset Management) Key Responsibilities JD: Job Title: Hardware Asset Management (HAM) Specialist – 8+ Years Role Overview We are seeking an experienced Hardware Asset Management (HAM) Specialist with 8+ years of hands-on experience in design, implementation, and operational support of enterprise-wide asset management frameworks. The role demands deep expertise in governance, lifecycle management, tooling, and process optimization across IT hardware assets. ________________________________________ Key Responsibilities 1. HAM Strategy & Design • Design and implement end-to-end Hardware Asset Management frameworks aligned with ITIL/ISO 19770 standards • Define asset lifecycle processes: procurement → deployment → tracking → maintenance → disposal • Establish governance models, policies, and compliance controls for hardware assets • Design CMDB and asset data models, ensuring accuracy and normalization 2. Implementation & Transformation • Lead HAM tool implementation and integration (greenfield/brownfield environments) • Implement solutions such as ServiceNow HAM Pro, SCCM/Intune, Flexera, or equivalent tools • Drive data discovery, reconciliation, and normalization strategies • Integrate HAM with procurement, finance, and ITSM systems • Define and implement automation workflows for asset tracking and lifecycle management 3. Operations & Support • Manage day-to-day HAM operations and support activities • Ensure real-time asset visibility and inventory accuracy across locations • Monitor compliance with internal policies and external regulations • Support audits, reporting, and governance reviews • Handle incident/problem management related to asset discrepancies 4. Asset Lifecycle & Optimization • Oversee hardware lifecycle planning, refresh cycles, and disposal processes • Manage vendor coordination, warranty tracking, and contract compliance • Identify and drive cost optimization opportunities (reuse, redeployment, ratio

8+ years of relevant experience in Hardware Asset Management (pure HAM focus); Strong exposure to implementation, design, and support of HAM solutions; Hands-on experience with ServiceNow HAM Pro (preferred) or equivalent platforms; Expertise in CMDB, discovery tools, and asset reconciliation processes; Good understanding of ITIL processes (Incident, Change, Configuration); Experience in audit handling, compliance, and governance frameworks; Strong analytical and data management capabilities; Preferred Certifications: ITIL Foundation / Intermediate; ServiceNow HAM / ITAM Certifications; ISO 19770 (IT Asset Management).

Design and implement end-to-end Hardware Asset Management frameworks aligned with ITIL/ISO 19770 standards; Define asset lifecycle processes: procurement → deployment → tracking → maintenance → disposal; Establish governance models, policies, and compliance controls for hardware assets; Design CMDB and asset data models, ensuring accuracy and normalization; Lead HAM tool implementation and integration (greenfield/brownfield environments); Implement solutions such as ServiceNow HAM Pro, SCCM/Intune, Flexera, or equivalent tools; Drive data discovery, reconciliation, and normalization strategies; Integrate HAM with procurement, finance, and ITSM systems; Define and implement automation workflows for asset tracking and lifecycle management; Manage day-to-day HAM operations and support activities; Ensure real-time asset visibility and inventory accuracy across locations; Monitor compliance with internal policies and external regulations; Support audits, reporting, and governance reviews; Handle incident/problem management related to asset discrepancies; Oversee hardware lifecycle planning, refresh cycles, and disposal processes; Manage vendor coordination, warranty tracking, and contract compliance; Identify and drive cost optimization opportunities (reuse, redeployment, rationalization); Develop and publish MIS dashboards, KPIs, and asset reports; Provide insights on utilization, compliance, and risk exposure; Work closely with IT, procurement, finance, and audit teams; Engage with stakeholders for continuous improvement and governance alignment.