Senior Administrator - MS System Center Configuration Manager (SCCM)

Job Description Senior Administrator - MS System Center Configuration Manager (SCCM) Others, Others Job Summary The Sr. SCCM Administrator plays a critical role in providing advanced technical support and operational excellence within the Support & Operations team. This position is responsible for troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain a robust security posture. Key Responsibilities 1. Adhere To Quality Standards And Regulatory Requirements While Maintaining Compliance With Company Policies In Sccm Operations. 2. Provide Technical Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Resolve Sccm-Related Technical And Security Issues. 3. Engage In Knowledge Base Update And Management, Delivering Training And Coaching To New Analysts To Enhance Team Capabilities. 4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Other Support Teams, Ensuring Seamless Operations And A Strong Security Posture. 5. Ensure A Positive Customer Experience And High Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Security Threats. Skill Requirements 1. Advanced Proficiency In Sccm For System Configuration And Management. 2. Strong Problem-Solving Skills For Complex Technical Issues And Root Cause Analysis. 3. Excellent Communication Skills To Provide Effective Training And Support. 4. Familiarity With Itil Practices For Incident And Service Management. 5. Proficient In Security Best Practices Related To Systems Management. Other Requirements 1. Optional But Valuable: Microsoft Certified: Modern Desktop Administrator Associate. 2. Optional But Valuable: Itil Foundation Certification Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Show More Details Functional Cookies Provider Description Enabled Vimeo Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider Vimeo YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with

Skill Requirements: 1) Advanced Proficiency In SCCM For System Configuration And Management. 2) Strong Problem-Solving Skills For Complex Technical Issues And Root Cause Analysis. 3) Excellent Communication Skills To Provide Effective Training And Support. 4) Familiarity With ITIL Practices For Incident And Service Management. 5) Proficient In Security Best Practices Related To Systems Management. Other Requirements: 1) Optional But Valuable: Microsoft Certified: Modern Desktop Administrator Associate. 2) Optional But Valuable: ITIL Foundation Certification

Adhere To Quality Standards And Regulatory Requirements While Maintaining Compliance With Company Policies In SCCM Operations. Provide Technical Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Resolve SCCM-Related Technical And Security Issues. Engage In Knowledge Base Update And Management, Delivering Training And Coaching To New Analysts To Enhance Team Capabilities. Resolve Complex Tickets Within Agreed SLAs By Collaborating With Other Support Teams, Ensuring Seamless Operations And A Strong Security Posture. Ensure A Positive Customer Experience And High CSAT By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Security Threats.