Senior Administrator - Desk Side Services, AMT Asset Management Software

Job Description Senior Administrator - Desk Side Services, AMT Asset Management Software Others, Dubai Job Summary Job Summary : The Desktop Support Engineer is responsible for providing L1/L2 technical support to end users, ensuring smooth operation of desktops, laptops, and IT peripherals. The role focuses on incident resolution, user support, and maintaining endpoint performance and availability. Job Description : Provide end-user support for hardware, software, and IT-related issues\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nInstall, configure, and troubleshoot:\\\\r\\\\n\\\\r\\\\nDesktops, laptops, printers, and peripherals\\\\r\\\\nOperating systems (Windows 10/11, basic Mac/Linux support)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nManage user accounts, access, and permissions (Active Directory)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nDiagnose and resolve issues related to:\\\\r\\\\n\\\\r\\\\nOS errors, application failures, and performance issues\\\\r\\\\nNetwork connectivity (LAN/WiFi, VPN)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nLog and track incidents in ITSM tools (ServiceNow or equivalent)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nEnsure timely resolution within SLA timelines\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nSupport software installations, patches, and updates\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nPerform hardware upgrades, replacements, and maintenance\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAssist users with email, Office 365, and collaboration tools\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nProvide support for remote users and VPN connectivity\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nMaintain asset inventory and documentation Key Responsibilities Job Responsibilities : Provide end-user support for hardware, software, and IT-related issues Install, configure, and troubleshoot: Desktops, laptops, printers, and peripherals Operating systems (Windows 10/11, basic Mac/Linux support) Manage user accounts, access, and permissions (Active Directory) Diagnose and resolve issues related to: OS errors, application failures, and performance issues Network connectivity (LAN/WiFi, VPN) Log and track incidents in ITSM tools (ServiceNow or equivalent) Ensure timely resolution within SLA timelines Support software installations, patches, and updates Perform hardware upgrades, replacements, and maintenance Assist users with email, Office 365, and collaboration tools Provide support for remote users and VPN connectivity Maintain asset inventory and documentation Skill Requirements Skill Requirement : Strong knowledge of: Windows OS (installation, troubleshooting) MS Office / Office 365 Active Directory (user management, password reset, group policies basics) Hands-on experience with: Desktop/laptop hardware troubleshooting Printer configuration and support Basic networking (IP, DNS, DHCP) Familiarity with: ITSM tools (ServiceNow preferred) Endpoint security tools (Defender / antivirus basics) Other Requirements Other Requirement : Exposure to: SCCM / Intune for device management Remote support tools (AnyDesk, TeamViewer, etc.) Basic knowledge of: Cloud services (Azure AD) Endpoint security practices Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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Strong knowledge of: Windows OS (installation, troubleshooting); MS Office / Office 365; Active Directory (user management, password reset, group policies basics). Hands-on experience with: Desktop/laptop hardware troubleshooting; Printer configuration and support. Basic networking (IP, DNS, DHCP). Familiarity with: ITSM tools (ServiceNow preferred). Endpoint security tools (Defender / antivirus basics). Other: Exposure to SCCM / Intune for device management; Remote support tools (AnyDesk, TeamViewer, etc.); Basic knowledge of: Cloud services (Azure AD).

Provide end-user support for hardware, software, and IT-related issues. Install, configure, and troubleshoot desktops, laptops, printers, and peripherals; Operating systems (Windows 10/11, basic Mac/Linux support). Manage user accounts, access, and permissions (Active Directory). Diagnose and resolve issues related to OS errors, application failures, and performance issues; Network connectivity (LAN/WiFi, VPN). Log and track incidents in ITSM tools (ServiceNow or equivalent). Ensure timely resolution within SLA timelines. Support software installations, patches, and updates. Perform hardware upgrades, replacements, and maintenance. Assist users with email, Office 365, and collaboration tools. Provide support for remote users and VPN connectivity. Maintain asset inventory and documentation.