Director of Products

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value. We are looking for a Director of Products to lead product strategy, develop product teams, and turn customer and business needs into valuable products. Working with the VP of Product, you will connect product investments to measurable outcomes and guide teams through discovery, delivery, and continuous improvement. The VP of Product will define your portfolio and areas of ownership based on company priorities and your strengths. What you will own Product strategy and portfolio direction • Translate company priorities, customer research, and market evidence into a clear product strategy, investment choices, and measurable quarterly outcomes. • Align roadmaps across product areas, resolve dependencies, and make tradeoffs between new capabilities, usability, reliability, and commercial needs. Customer discovery and product judgment • Build a clear understanding of customer problems through research, product data, market insight, and direct customer conversations. Help teams validate opportunities before committing to solutions. • Challenge assumptions, assess alternatives, and guide teams toward solutions that balance customer value, usability, technical feasibility, and commercial potential. Use experiments and feedback to inform decisions. Product outcomes and business performance • Own product outcomes across your portfolio. Define success measures with the team, monitor performance after launch, and address barriers to adoption, customer satisfaction, retention, and growth. • Build business cases for product investments and evaluate their results. Partner with commercial and Finance teams on pricing, packaging, revenue opportunities, and cost to serve where relevant to your portfolio. Team leadership and delivery • Lead, hire, and coach product managers. Set clear expectations, strengthen discovery and decision making, and partner with Design leadership to improve the customer experience. • Establish focused planning and review practices with Engineering. Surface delivery risks early and ensure releases have clear acceptance criteria, customer readiness, and post launch measurement. Commercial and customer partnership • Build strong feedback loops with customers, Sales, Customer Success, and Support. Turn recurring needs into scalable product opportunities and explain prioritisation decisions clearly. • Partner with Product Marketing on positioning, launch readiness, enablement, and adoption. Present product recommendations and tradeoffs to senior leadership. What you bring • 10 or more years in product management or related product leadership roles, including at least 3 years leading product managers or product teams. • Experience owning strategy and delivery across multiple products or squads in B2B SaaS, with an understanding of enterprise buying, implementation, and adoption. • A track record of taking products or major capabilities from discovery through launch and iteration, with evidence of customer value and business impact. • Strong product judgment across different problem areas. You can enter an unfamiliar domain, identify the key questions, and help teams make informed decisions. • Strong analytical judgment. You can define meaningful metrics, assess business cases and commercial tradeoffs, and distinguish customer evidence from assumptions. • The technical fluency to discuss APIs, integrations, data flows, and platform tradeoffs with engineers, while keeping decisions grounded in customer needs. • Experience hiring and developing product talent, aligning senior stakeholders, and making difficult prioritization decisions. Clear written and spoken English is essential. How success will be measured You will agree baselines, targets, and shared ownership with the VP of Product and relevant functional leaders. Measures will reflect the portfolio and responsibilities assigned to you. • Customer value and adoption, including engagement, usability, customer satisfaction, and measurable improvement in the problems your products solve. • Product quality, including recurring customer issues, reliability, performance, and support demand, with shared accountability across Product and Engineering. • Business performance, including retention, expansion, revenue contribution, or operating efficiency, according to the goals of the assigned portfolio. • Product execution and team development, including delivery predic