Relationship Associate

We are looking for a Relationship Associate to lead investor relationships across both individual (B2C) and institutional (B2B) segments. This role owns the full investor lifecycle — from first conversation to long-term retention — in a fast-paced, high-growth investment environment. Key Responsibilities Investor Relations — Individuals (B2C) - Own relationships with retail investors from onboarding through reinvestment - Convert registered users into active investors through direct, personal engagement - Communicate clearly on returns, distributions, and risks — without overselling - Drive asset fill rates within target timelines Investor Relations — Institutional (B2B) - Build and manage a pipeline of family offices, wealth managers, and institutional clients - Lead high-value conversations and structure tailored engagement - Represent Ghanem confidently in front of sophisticated investors - Convert institutional interest into long-term partnerships Ownership & Operations - Build the investor relations function from the ground up — playbook, tools, and processes - Track investor feedback and turn insights into action - Coordinate internally with acquisitions, operations, marketing, and leadership Key Performance Indicators (KPIs) - Asset fill rate (time to target) - Conversion rate (registered → invested) - Reinvestment rate - Institutional pipeline value - Investor retention and NPS

Responsibilities include managing investor relations for both individual and institutional clients, building and maintaining a pipeline, leading high-value conversations, representing the firm to sophisticated investors, and building the investor relations function from the ground up (playbook, tools, processes). Also responsible for tracking feedback, coordinating with internal teams, and achieving KPIs such as asset fill rate, conversion rate, reinvestment rate, institutional pipeline value, and investor retention/NPS.