QA Analyst

QA Execution Responsibilities: Provides operational QA execution support through sampling, testing, evidence gathering, documentation and data preparation under the supervision of a QA Specialist, QA Assistant Manager/Officer or QA Manager. Core Responsibilities ▪ Perform assigned QA reviews and testing based on the approved QA plan. ▪ Conduct sample testing and validate transactions/processes against approved SOPs, policies and controls. ▪ Identify and accurately document QA findings and exceptions. ▪ Maintain complete supporting evidence for all QA testing performed. ▪ Record QA results accurately in the approved QA systems and templates. ▪ Support data collection and preparation of QA dashboards and reports. ▪ Identify recurring errors, trends and process weaknesses and escalate them to the QA Specialist/Officer. ▪ Support review of corrective actions and remediation evidence. ▪ Assist in Root Cause Analysis activities as directed. ▪ Perform assigned SOP and process compliance checks. ▪ Support QA spotlights, analysis and other reporting requirements. ▪ Maintain confidentiality and integrity of all information handled. ▪ Complete assigned QA activities within agreed SLAs and quality standards. ▪ Follow the approved QA methodology and immediately escalate unusual or high-risk findings. Risk Management Responsibilities ▪ Follow established QA and risk procedures. ▪ Identify potential operational, regulatory and control weaknesses during testing. ▪ Ensure evidence is sufficient to support identified findings. ▪ Immediately escalate significant or unusual issues to the assigned QA Specialist/Officer.

QA Execution Responsibilities: Provides operational QA execution support through sampling, testing, evidence gathering, documentation and data preparation under the supervision of a QA Specialist, QA Assistant Manager/Officer or QA Manager. Core Responsibilities ▪ Perform assigned QA reviews and testing based on the approved QA plan. ▪ Conduct sample testing and validate transactions/processes against approved SOPs, policies and controls. ▪ Identify and accurately document QA findings and exceptions. ▪ Maintain complete supporting evidence for all QA testing performed. ▪ Record QA results accurately in the approved QA systems and templates. ▪ Support data collection and preparation of QA dashboards and reports. ▪ Identify recurring errors, trends and process weaknesses and escalate them to the QA Specialist/Officer. ▪ Support review of corrective actions and remediation evidence. ▪ Assist in Root Cause Analysis activities as directed. ▪ Perform assigned SOP and process compliance checks. ▪ Support QA spotlights, analysis and other reporting requirements. ▪ Maintain confidentiality and integrity of all information handled. ▪ Complete assigned QA activities within agreed SLAs and quality standards. ▪ Follow the approved QA methodology and immediately escalate unusual or high-risk findings. Risk Management Responsibilities ▪ Follow established QA and risk procedures. ▪ Identify potential operational, regulatory and control weaknesses during testing. ▪ Ensure evidence is sufficient to support identified findings. ▪ Immediately escalate significant or unusual issues to the assigned QA Specialist/Officer.