Associate - Technology Support Specialist (On-site) - Dubai (Emirati National)

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Business Area All Country/Region All City All Clear Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... Associate - Technology Support Specialist (On-site) - Dubai (Emirati National) Location: Dubai Other locations: Primary Location Only Salary: Competitive Date: Sep 28, 2026 Job description Requisition ID: 1739301 At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity As part of Enterprise Technology , the On-site Technology Support Specialist (Associate) plays a vital role in enabling EY’s people to work efficiently and securely every day by delivering fit-for-purpose technological support services. The role involves providing on-site support across hardware, software, and end-user technology in a fast-paced environment, while effectively prioritizing tasks and working across multiple technologies. At EY, we are committed to developing local talent, and this opportunity particularly welcomes UAE Nationals who are looking to build a long-term career within a globally connected technology environment. Your key responsibilities Facilitate and support the deployment, installation, configuration, and testing of firm hardware and software. Support provisioning and deprovisioning processes, including onboarding new hires and collecting hardware from separating employees. Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents. Resolve incidents related to firm-standard hardware, software, and mobile technologies, while identifying trends to prevent future issues. Provide after-hours support for escalated issues under minimal supervision. Perform asset management activities including procurement, inventory, tracking, and distribution in line with EY policies. Support off-site technology needs for firm-sponsored meetings, events, office moves, and relocations. Act as “remote hands” for other EY Technology teams such as Telecommunications and Hosting. Maintain a strong understanding of EY Technology services to proactively address end-user needs. Anticipate and resolve technology issues that may impact productivity across the firm. Skills and attributes for success Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support. Ability to prioritize incidents and clearly communicate timelines and expectations to end users. Excellent communication, interpersonal,

Facilitate and support the deployment, installation, configuration, and testing of firm hardware and software. Support provisioning and deprovisioning processes, including onboarding new hires and collecting hardware from separating employees. Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents. Resolve incidents related to firm-standard hardware, software, and mobile technologies, while identifying trends to prevent future issues. Provide after-hours support for escalated issues under minimal supervision. Perform asset management activities including procurement, inventory, tracking, and distribution in line with EY policies. Support off-site technology needs for firm-sponsored meetings, events, office moves, and relocations. Act as “remote hands” for other EY Technology teams such as Telecommunications and Hosting. Maintain a strong understanding of EY Technology services to proactively address end-user needs. Anticipate and resolve technology issues that may impact productivity across the firm.