Engineer-Application Engineering

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Title: Engineer-Application Engineering Date: 6 Nov 2026 Location: Riyadh, SA Facility: Technology & Engineering Description: Job Description OVERVIEW Job Title Engineer- Monitoring Operations Center Job Code Grade I1 Group Government Products Division Technology Department Technology Operations Center Unit - ROLE PURPOSE The aim is to state the overall significance of the job from the organization’s perspective. The Monitoring Operations Center Engineer is responsible for continuously monitoring the health, availability and performance of IT production infrastructure, applications and digital services. The role serves as the first operational point for identifying alerts and service degradation, performing initial investigation and validation, creating or tracking incidents, escalating issues to the appropriate technical teams, and following incidents through resolution in accordance with agreed service-level agreements (SLAs). KEY ACCOUNTABILITIES & ACTIVITIES This section describes the principal outputs required from the job. Key Accountabilities Key Activities Monitoring & Event Management Continuously monitor production infrastructure, applications, networks, URLs and critical digital services. Monitor dashboards, events, alerts and service-health indicators. Identify service degradation, availability issues and abnormal conditions. Validate alerts before escalation and distinguish actionable events from false or noisy alerts. Monitor CPU, memory, disk, network connectivity, service status, application performance and logs. Incident Management Perform first-level analysis of monitoring alerts. Create or validate incidents generated through monitoring systems. Assign and escalate incidents to the appropriate L2/L3 support teams. Track incidents until service restoration and closure. Follow up with resolver teams and provide regular operational updates. Ensure incidents are handled according to defined SLA and escalation procedures. Initial Troubleshooting Perform basic technical investigation before escalating an incident. Review monitoring metrics, logs, event details and service status. Check infrastructure resource utilization and connectivity. Correlate related alerts where possible. Collect relevant evidence, including timestamps, affected components, error messages, graphs and logs, for resolver teams. Infrastructure & Application Monitoring Monitor servers, operating systems and infrastructure utilization. Monitor network devices and connectivity. Monitor application availability and performance. Monitor application and system logs. Monitor URLs and external service availability. Support end-to-end visibility of business-critical services. Alert Handling & Escalation Prioritize alerts according to severity and business or service impact. Follow the defined notification and escalation matrix. Ensure critical alerts receive immediate attention. Escalate unresolved or recurring issues appropriately. Reduce unnecessary escalation by conducting proper L1 validation. Operational Communication & Shift Handover Maintain clear incident notes and operational records. Communicate significant alerts and incidents to relevant support teams. Provide accurate handover of open incidents, ongoing issues and critical observations between shifts. Escalate major production-impacting conditions promptly. Reporting & Continuous Improvement Support the preparation of daily and shift operational reports. Identify recurring alarms and monitoring gaps. Report false-positive or noisy alerts for tuning. Participate in incident reviews when required. Suggest improvements to dashboards, alerts and operational procedures. Policies, Processes & Procedures Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a

Monitor production infrastructure, applications, networks, URLs and critical digital services. Monitor dashboards, events, alerts and service-health indicators. Identify service degradation, availability issues and abnormal conditions. Validate alerts before escalation and distinguish actionable events from false or noisy alerts. Monitor CPU, memory, disk, network connectivity, service status, application performance and logs. Perform first-level analysis of monitoring alerts. Create or validate incidents generated through monitoring systems. Assign and escalate incidents to the appropriate L2/L3 support teams. Track incidents until service restoration and closure. Follow up with resolver teams and provide regular operational updates. Ensure incidents are handled according to defined SLA and escalation procedures. Perform basic technical investigation before escalating an incident. Review monitoring metrics, logs, event details and service status. Check infrastructure resource utilization and connectivity. Correlate related alerts where possible. Collect relevant evidence, including timestamps, affected components, error messages, graphs and logs, for resolver teams. Monitor servers, operating systems and infrastructure utilization. Monitor network devices and connectivity. Monitor application availability and performance. Monitor application and system logs. Monitor URLs and external service availability. Support end-to-end visibility of business-critical services. Prioritize alerts according to severity and business or service impact. Follow the defined notification and escalation matrix. Ensure critical alerts receive immediate attention. Escalate unresolved or recurring issues appropriately. Reduce unnecessary escalation by conducting proper L1 validation. Maintain clear incident notes and operational records. Communicate significant alerts and incidents to relevant support teams. Provide accurate handover of open incidents, ongoing issues and critical observations between shifts. Escalate major production-impacting conditions promptly. Support the preparation of daily and shift operational reports. Identify recurring alarms and monitoring gaps. Report false-positive or noisy alerts for tuning. Participate in incident reviews when required. Suggest improvements to dashboards, alerts and operational procedures. Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a