Lobby Ambassador

We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward.As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests/ providing an efficient and courteous approach at all times and your role will include key responsibilities such as bull; Offer consistently professional/ friendly/ warm and engaging service bull; Be available for Guests at all times as a point of contact bull; Actively represent all standards of the Arabian Cultural Connection program/ and interact with guests using the coffee and dates station bull; Plays vital part in the Rotana Service Distinction program/ by welcoming guests upon arrival to the hotel main door/ escorting guests to check in point/ attending to guests on queue/ greeting guests on their way to breakfast and inquire about their satisfaction/ and bidding farewell to departing guests at the hotel main door bull; Use the Tablet Registration tool to register guests on queue while waiting for their turn to check in at the Front Desk bull; Extend personal service and attention to all Guests/ with particular emphasis to Club Rotana/ VIP Guests/ and Rotana Rewards Guests bull; Proactively meet arriving guests at the main entrance and once they exit their transportation bull; Seeks out revenue opportunities such as taking restaurant reservations/ sales leads etc. bull; Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries bull; Deal promptly/ efficiently and pleasantly with any queries bull; Be aware of all special offers/ promotions/ and packages at the hotel to promote to guests Benefits - Private Health Insurance - Paid Time Off - Training & Development

Receive and greet guests; provide professional, friendly, warm, and engaging service; be available as a point of contact for guests; represent standards of Arabian Cultural Connection and interact with guests at the coffee and dates station; welcome guests on arrival, escort to check-in, attend to guests in queues, greet guests on their way to breakfast, and bid farewell at the main entrance; use Tablet Registration to register guests in queue; extend personal service to all guests, especially Club Rotana, VIP, and Rotana Rewards guests; proactively meet arriving guests at the main entrance and as they exit transportation; seek revenue opportunities such as taking restaurant reservations and sales leads; maintain knowledge of hotel and local services to respond to guest queries; address queries promptly and pleasantly; be aware of all special offers, promotions, and packages to promote to guests.