BlackStone eIT
Support Engineer
Dubai, UAEPosted 8 months ago
- Salary
- AED 9k–14k a month· est.
- Job type
- Full time
- Level
- Junior
- Field
- Customer Support
- Work mode
- On site
About the role
BlackStone eIT seeks a proactive and detail-oriented Support Engineer to enhance our growing team. As a Support Engineer, your primary responsibility will be to assist our clients by addressing their technical issues efficiently and effectively. You will play a crucial role in maintaining high customer satisfaction through your expertise and dedication to support. Key Responsibilities - Deliver exceptional technical support to our clients by resolving hardware and software issues. - Analyze and troubleshoot technical problems, documenting solutions for future reference. - Provide guidance on system configurations, software installations, and updates. - Maintain and update support documentation to ensure accuracy and ease of use. - Collaborate with product teams to relay customer feedback and suggest enhancements. - Participate in team meetings and contribute to continuous improvement initiatives. - Train customers on using our products effectively and address any concerns promptly.
Requirements
- - Degree in Computer Science, Engineering, or a related field.
- - A minimum of 2 years of experience in technical support or help desk roles.
- - Proficiency in troubleshooting Windows, Linux, and Mac OS systems.
- - Familiarity with networking concepts and technologies (TCP/IP, DNS, DHCP).
- - Strong communication skills with the ability to convey technical information to non-technical users.
- - Experience with ticketing systems and customer relationship management software.
- - Excellent problem-solving skills and a proactive approach to challenges.
- - Customer-oriented mindset, with a focus on delivering high-quality support.
- - Ability to work collaboratively in a fast-paced environment.
- - General knowledge of cloud services and virtualization is a plus.
Responsibilities
- - Deliver exceptional technical support to our clients by resolving hardware and software issues.
- - Analyze and troubleshoot technical problems, documenting solutions for future reference.
- - Provide guidance on system configurations, software installations, and updates.
- - Maintain and update support documentation to ensure accuracy and ease of use.
- - Collaborate with product teams to relay customer feedback and suggest enhancements.
- - Participate in team meetings and contribute to continuous improvement initiatives.
- - Train customers on using our products effectively and address any concerns promptly.
Skills
- Windows troubleshooting
- Linux troubleshooting
- Mac OS troubleshooting
- Networking concepts (TCP/IP, DNS, DHCP)
- Ticketing systems
- Customer relationship management software
- Hardware and software support
- System configuration guidance
- Software installation and updates
- Technical documentation
- Cloud services (general knowledge)
- Virtualization (general knowledge)
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