Head Waiter / Head Waitress

About the role

Requirements

• Education, Qualifications and Experience
• You should ideally have a diploma in the hospitality field with a maximum of two years of experience in a similar role.
• You must also be fluent in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experience in leadership and supervisory roles are a definite plus.
• Knowledge and Competencies
• The ideal candidate will be a well-presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care.
• You are a hands-on and proactive person with a charismatic and approachable character.
• You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing the following additional competencies
• - Understanding Hotel Operations
• - Effective Communication
• - Planning for Business
• - Supervising People
• - Understanding Differences
• - Supervising Operations
• - Teamwork
• - Adaptability
• - Customer Focus
• - Drive for Results

Responsibilities

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Conduct regular training sessions with the assigned team in line with the departmental SOP's
• Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Work towards the timely setup of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well being
• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel

Skills

• Diploma in hospitality
• English (fluent written and spoken)
• Micros familiarity
• Leadership and supervisory experience
• Customer care
• Outlets menu knowledge
• Food & Beverage operations
• Staff training
• Guest service
• Team coordination