GRC Program Manager, Product Lifecycle Assurance

About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we partner deeply with Product, Security, Legal, Privacy, GTM, and Field Security to help OpenAI move quickly while maintaining trust with customers, auditors, regulators, and the public. About the Role We are looking for an experienced Product Lifecycle Assurance IC to help scale OpenAI’s GRC function across our product stack to ensure products address customer and regulatory compliance requirements at launch and regressions are detected promptly and corrected. You will partner closely with Product, Security, Legal, and Privacy teams to make sure OpenAI can move quickly while maintaining our security, privacy and compliance claims and giving customers, auditors, and regulators assurance about how OpenAI handles user data. You are responsible for product assurance end-to-end from inception to post-launch (continuous) monitoring. You leverage existing workflows, reviews, and data and enhance, augment and build the components needed to create an end-to-end product assurance program. This role is not about supporting SOC or ISO audits; it's a highly cross-functional and deeply technical operations role to ensure that OAI products meet the compliance bar at launch, regressions are prevented and detected, and our compliance state can be evidenced. This role also helps ensure that our product launch governance program operates effectively across key safety, privacy, legal and security stakeholders and lessons-learned from incidents and regressions are used to improve the program. You or in partnership with engineering teams, build key controls in our infrastructure stack, developer workflows and launch tooling to provide developers with guardrails, perform CI/CD conformance checks, and surface launches that need GRC guidance. You ensure that teams have the information needed to design and launch safety and meet them where they are. You exercise sound judgement in making high-stakes decisions related to product launch risk and controls. You are comfortable working in high velocity, low friction development environments. Your work goes across team boundaries and you assist and enable other teams to realize product assurance objectives. You should be comfortable with complex (Kubernetes) system architectures and dataflows, working with engineering teams to understand what could go wrong and where and how controls should be applied. You should be comfortable working with Privacy engineering and Data Science to understand data maps and database schemas and leverage existing processes and controls to further product assurance goals. We’re looking for people who bring: - Strong technical product lifecycle assurance and security and privacy compliance experience working in high velocity, low friction development environments. - Experience building technical controls, metrics, monitoring tools, CI/CD tooling, high-fidelity risk signals and dashboards to meet product assurance goals - Ability to run an end-to-end, cross-functional, product assurance program applying judgement where what type of process or controls should be in place to meet a high assurance bar - Capacity to shift product assurance to the left in the product development cycle with just-in-time controls, guidance, guardrails and responsible friction for developers - Low ego outcome oriented mindset to achieve the product assurance goal required for OAI’s mission - Strong technical cross-functional leadership and don’t work in a vacuum - they influence, align and direct partner teams to achieve product assurance goals. - Exercise sound judgement in making high-stakes decisions related to product launch risk and controls. You’ll be responsible for: - The end-to-end effective operation of OAI’s product assurance program from product development to post-launch (continuous) monitoring - Owning the GRC product assurance program, providing governance over Safety, Deployment, Security, Legal reviews to ensure we effectively surface product risk and design scalable mitigations - Driving cross-function collaboration and accountability in all aspects of the product assurance program - Building controls and low-friction, scalable processes in our infrastructure stack, developer workflows and launch tooling to ensure effective product assurance - Ensuring that teams have the guidance needed to design and launch safety and meet them where they are - Ensuring compliance, security and privacy claims and maps to verifiable controls - Recognizing how the product lifecycle assurance program fits into the large organizational objectives and when to build and when to influence and maintain strong partnerships with partner teams and influence roadmaps to furthe

We’re looking for people who bring: - Strong product assurance, product launch review, customer trust, security compliance, or enterprise trust experience in a technical environment. - Ability to support GTM teams with accurate, approved, customer-facing security and compliance narratives. - Judgment to distinguish what can be answered directly, what requires Product/Security/Legal review, and what should not be claimed externally. - Experience building scalable operating models, metrics, content systems, and automation for repeated assurance workflows. - Excellent written communication and comfort translating technical security concepts for customers, auditors, regulators, Sales, and Field Security.

In this role, you will: - Own and improve the customer trust operating model with other org members and partner teams, including intake, triage, escalations, SLAs, metrics, and quality review. - Support strategic customer trust needs, including security questionnaires, customer calls, Trust Center updates, and high-priority deal support. - Partner with Product, Security, Legal, Privacy, and GTM teams to prepare accurate, approved trust materials for launches and regulated product changes. - Build reusable customer-facing narratives, FAQs, evidence paths, and whitepapers that reduce one-off work while keeping claims controlled. - Ensure external security and compliance claims are supported by internal processes and controls. - Ensure product launches support our external security and compliance narrative; scale launch reviews to ensure GRC is not a bottleneck. - Develop data handling guidance as needed to provide product teams a paved path consistent with our external commitments. - Use automation and AI-native workflows across internal and external tooling, Codex, and related systems to improve speed and consistency. - Turn recurring customer discovery into reusable content, product feedback, evidence improvements, and control-gap signals.