Usher - Seasonal Role

About the role

Requirements

• - Saudi Nationals only
• - Previous experience as an Usher at high profile events
• - Fluent in English and Arabic
• - Professional appearance and friendly demeanor
• - High school diploma or equivalent (preferred)
• - Strong communication and interpersonal skills
• - Ability to remain calm and courteous in high-pressure situations
• - Physically fit to stand for extended periods and assist with crowd management
• - Flexible to work evenings, weekends, and holidays as per event schedules
• About The Company
• SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
• At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
• Crafting a Homegrown Legacy
• All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
• Our Signature Brands
• Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
• Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
• We Are Only Getting Started!
• Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
• People First
• Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.

Responsibilities

• - Deliver a warm, professional, and memorable welcome to every guest, creating a positive first impression of The Groves.
• - Assist guests with entry procedures, ticket validation, and front desk ticket sales.
• - Provide accurate information regarding attractions, dining venues, entertainment experiences, facilities, and event schedules.
• - Guide guests confidently throughout the venue, ensuring smooth movement and exceptional customer service.
• - Manage queues efficiently while maintaining a calm, organised, and welcoming environment.
• - Monitor access to designated areas and ensure entry protocols are consistently followed.
• - Anticipate guest needs and proactively provide assistance to enhance the overall visitor experience.
• - Observe guest activity and promptly report incidents, concerns, or operational issues to supervisors.
• - Support venue safety procedures and respond professionally during emergencies or evacuations.
• - Maintain the highest standards of cleanliness, presentation, and organisation within assigned areas.
• - Uphold The Groves' premium hospitality standards by demonstrating professionalism, courtesy, and attention to detail at all times.
• - Work collaboratively with colleagues across operations, security, guest services, and event teams to deliver a seamless luxury guest experience.

Skills

• Guest services
• Ticket validation
• Front desk ticket sales
• Crowd management
• Emergency response
• Hospitality standards
• Multilingual communication (English, Arabic)
• Customer service
• Event-specific operations
• Venue safety procedures
• Concierge-style assistance