Foodhall Venue Manager

Job Description

Requirements

• Experience & Education
• – Minimum 6–8 years of experience in hospitality or food and beverage operations
• – At least 3 years of experience in a supervisory or managerial role
• – Experience in high-volume restaurants, hospitality venues, or food halls is preferred
• Market & Industry Knowledge
• – Good understanding of staffing, operational efficiency, and service delivery
• Technical & Professional Skills
• – Excellent communication and interpersonal skills
• – Strong organizational and operational coordination skills
• – Ability to manage multiple operational priorities in a fast-paced hospitality environment
• – Fluent communication in English is required
• – Knowledge of Arabic is considered an advantage
• Leadership & Personal Attributes
• – Strong leadership and team management abilities
• – Professional and confident leadership presence
• – Strong problem-solving and decision-making skills
• – Ability to motivate teams and maintain high service standards
• – Strong attention to detail and commitment to operational excellence
• – Ability to remain effective under pressure in busy service environments
• Note: This job description reflects key duties and responsibilities of the position and is not to be
• interpreted as exhaustive.

Responsibilities

• CORE RESPONSIBILITIES
• 1. Venue Operations Management
• • Oversee the daily operations of the dining hall, ensuring smooth service and efficient coordination between teams and floors.
• • Ensure operational standards, procedures, and service guidelines are consistently implemented across the venue.
• • Monitor operational performance to ensure efficient service delivery and high guest satisfaction.
• • Coordinate with Assistant Managers and Supervisors to ensure operational readiness throughout service periods.
• • Ensure the venue maintains high standards of cleanliness, safety, and organization.
• 2. Team Leadership & Supervision
• • Supervise and support Assistant Managers and operational Supervisors.
• • Provide leadership and guidance to ensure teams operate effectively and meet service standards.
• • Support recruitment, onboarding, and training of operational staff when required.
• • Monitor staff performance and provide feedback to Assistant Managers and Supervisors.
• • Conduct regular operational meetings to ensure alignment across teams.
• 3. Operational Coordination
• • Work closely with the Reception Manager to ensure smooth coordination between reception and floor operations.
• • Support reception operations when required to maintain guest service continuity.
• • Coordinate operational activities across departments to maintain efficient service flow.
• • Address operational challenges and implement solutions to ensure smooth daily operations.
• 4. Guest Experience & Service Quality
• • Monitor guest experience across the venue and ensure service standards are consistently maintained.
• • Support operational teams in resolving guest concerns or service issues professionally.
• • Identify opportunities to improve operational efficiency and guest satisfaction.
• • Ensure teams maintain a professional and service-oriented approach.
• 5. Operational Performance & Cost Awareness
• • Support the Operations Manager in monitoring operational efficiency and cost control.
• • Ensure staffing levels and operational resources are utilized effectively.
• • Assist in maintaining operational performance in line with business targets.
• 6. Health, Safety & Compliance
• • Ensure compliance with health, safety, hygiene, and operational regulations across the venue.
• • Support the implementation of safety policies and ensure operational teams follow safety procedures.
• • Monitor the venue environment to ensure a safe and well-maintained facility for guests and employees.
• 7. Acting Operations Manager (When required)
• • Assume responsibility for venue operations in the absence of the Operations Manager.
• • Ensure all operational procedures, service standards, and company policies are followed.
• • Provide leadership and direction to Assistant Managers and Supervisors during operational shifts.
• • Report operational updates and issues to senior management when required.

Skills Required