Waiter (Saudi)

Role Purpose The Waiter/Waitress is responsible for taking customer orders, delivering food and drinks, and providing attentive service to ensure a positive dining experience. This role involves direct interaction with guests, effective communication with the kitchen, and delivering exceptional table service. The Waiter/Waitress manages a section of tables, upholds food safety and hygiene standards, and ensures all guests feel welcome and well-served. Role Responsibilities - Greet guests warmly, present menus, and assist with food and beverage selection based on guest preferences. - Accurately take guest orders and communicate them to the kitchen, ensuring all special requests and dietary needs are noted. - Deliver food and beverages promptly, ensuring presentation and order accuracy meet organizational standards. - Manage a designated section of 1-6 tables, ensuring guests receive prompt and attentive service throughout their visit. - Perform regular table checks to ensure guest satisfaction, promptly addressing any concerns or additional requests. - Adhere to Front-of-House (FOH) Standard Operating Procedures (SOPs), ensuring compliance with HACCP Intermediate and FM Mandates Basic standards. - Maintain awareness of Food Service Standards and Material Control, supporting asset management and inventory control. - Provide a high level of guest service, ensuring all guests have a positive and enjoyable dining experience. - Respond to guest inquiries and complaints professionally, resolving issues to enhance guest satisfaction. - Engage with guests in a friendly and courteous manner, ensuring their needs are met promptly and efficiently. Requirements Role Minimum Qualification - High school diploma or equivalent. - Minimum of 3 years of experience in food and beverage service, preferably in a guest-facing role. - HAACP intermediate certification is required. - Experience in managing a section of tables and providing high-quality guest service. - Knowledge of FOH SOPs and Food Safety Standards. - Capable of multitasking in high-pressure environments and communicating effectively in English; proficiency in Arabic is preferred. - Ability to stand for extended periods, with no visual or auditor impediments.