Agile Release Manager

About the role

Requirements

• Release Manager (50%)
• - Work with global cross-functional teams (Sales, Product Management, Engineering and Operations to deliver Callsign solutions to customers
• - Own the release calendar, go/no-go criteria, and deployment mechanics for products moving into non-production and production environments
• - Support QA and DevOps functions to help ensure products are developed to a high standard and deployed quickly and securely
• - Continuously identify friction points in the release process and drive improvements — manual steps to automate, bottlenecks to remove, cadence to tighten
• - Track release health over time (frequency, lead time, failure rate) to demonstrate ongoing improvement
• - Develop and maintain effective working relationships across internal Callsign teams
• Agile Trainer (50%)
• - Design and deliver agile training sessions and workshops across multiple scrum teams
• - Coach engineers, designers, analysts and product owners on agile principles — with an explicit focus on the habits that make releases smoother (predictable commitments, clear ownership, fewer last-minute surprises)
• - Help teams build their own agile muscle rather than depending on a single embedded facilitator
• - Identify gaps in agile maturity across teams and create targeted learning plans, prioritising the gaps that most affect release reliability
• - Treat each training cycle as an experiment: measure whether it moves the needle on release speed and reliability, and adjust
• Required Knowledge / Experience
• - Recognised Agile trainer-level certification (e.g. ICAgile Certified Professional–Agile Coaching, Scrum Alliance Certified Scrum Professional, or equivalent) enabling you to formally teach others, not just facilitate
• - Excellent communicator, skilled in conflict management, comfortable presenting and training as well as doing hands-on delivery work
• - Curious, collaborative, empathetic, humble, reflective, energetic, and agile work attitude
• - Some relevant industry experience in delivery/release coordination and agile ways of working
• - Experience with or strong working knowledge of Agile and DevOps practices
• - A continuous-improvement mindset — genuinely motivated by making processes better, not just running them
• - Comfortable balancing two distinct modes of work: delivering and teaching
• Nice to Have
• - Experience running training sessions, workshops, or onboarding programmers
• - Experience with release automation or CI/CD pipeline improvements
• - Understanding of IT security products and how they're applied (identity, authentication, access control, etc.)
• - Familiarity with service management approaches such as ITIL

Responsibilities

• - Release Manager (50%)
• - Work with global cross-functional teams (Sales, Product Management, Engineering and Operations) to deliver Callsign solutions to customers
• - Own the release calendar, go/no-go criteria, and deployment mechanics for products moving into non-production and production environments
• - Support QA and DevOps functions to help ensure products are developed to a high standard and deployed quickly and securely
• - Continuously identify friction points in the release process and drive improvements — manual steps to automate, bottlenecks to remove, cadence to tighten
• - Track release health over time (frequency, lead time, failure rate) to demonstrate ongoing improvement
• - Develop and maintain effective working relationships across internal Callsign teams
• - Agile Trainer (50%)
• - Design and deliver agile training sessions and workshops across multiple scrum teams
• - Coach engineers, designers, analysts and product owners on agile principles — with an explicit focus on the habits that make releases smoother
• - Help teams build their own agile muscle rather than depending on a single embedded facilitator
• - Identify gaps in agile maturity across teams and create targeted learning plans
• - Treat each training cycle as an experiment: measure whether it moves the needle on release speed and reliability, and adjust

Skills

• Agile training
• Scrum
• DevOps
• CI/CD
• release management
• ITIL
• training design and delivery
• agile coaching
• continuous improvement
• quality assurance collaboration