Road Freight Commercial Manager - UAE

Road Freight Commercial Manager - UAE Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Job purpose: - The Road Freight Commercial Manager drives commercial development, pricing effectiveness, & profitable growth for the UAE Road Freight product while supporting other Gulf countries specifically Oman, Bahrain, Kuwait, Qatar & Saudi Arabia. - The role will lead the Road Freight Commercial Center for the UAE supporting Gulf region, ensuring competitive and commercially sustainable pricing for domestic, intra-Gulf & international road freight opportunities while supporting Sales, Operations & other product teams in developing & retaining profitable business. The role also owns the right-fit customer solution, innovative service design & automated costing capability for the region. - A key focus of the position is strengthening commercial discipline across LTL, FTL, & domestic trucking in country; improving RFQ effectiveness & hit ratio; developing competitive & innovative solutions for strategic trade lanes; managing transport vendors & spend through a quantitative, fact-based approach; & ensuring close alignment between customer requirements, transport procurement, operational capability, & profitability. - The position should act as the commercial bridge between Sales, Road Freight Operations, Procurement & regional/global Road Freight stakeholders, converting market opportunities into competitive, executable & profitable solutions. DHL Global Forwarding has an opening Road Freight Commercial Manager - UAE in Dubai, United Arab Emirates. Join us in connecting people and improving lives! In this Road Freight Commercial Manager - UAE position Commercial Strategy & Business Development - Develop & execute the UAE Road Freight commercial strategy in alignment with overall Road Freight & country objectives while supporting other Gulf countries - Support strategic customer development and create competitive road freight solutions to maximize revenue, profitability, and market share. - Identify growth opportunities across existing & new customers, products & trade lanes. - Support Sales in customer acquisition, retention & development of strategic Road Freight accounts. - Develop commercially attractive solutions covering LTL, FTL, domestic transportation & cross-border movements. - Monitor market developments, competitor activity, capacity trends & customer requirements. - Support development of new lanes & service offerings based on customer demand & network capability. - Work closely with Gulf/regional stakeholders to develop cross-country commercial opportunities & a consistent market approach. - Identify & resolve recurring issues & suggest modifications related to transport operations focusing on increasing effectiveness & efficiency, & controlling costs - May provide functional guidance, advice or training to less experienced positions Pricing & RFQ Management - Lead & own the Road Freight pricing function & provide direction to the Pricing team. - Lead Road Freight pricing and RFQ management to ensure competitive, profitable, and timely commercial solutions. - Drive pricing performance through effective costing, tender management, automation, and continuous improvement of win rates and margins. - Manage RFQs, tenders & spot-quotation requirements from receipt through final commercial submission. - Own the end-to-end RFQ response process, including bid/no-bid decisions, solution design, costing, commercial review, submission & follow-up. - Track & improve RFQ hit ratio (RFQs won vs. submitted) by customer, trade lane, country & quotation type, & act on the findings. - Ensure pricing is competitive while protecting required margins & profitability. - Establish a clear & consistent costing methodology & commercial validation for quotations - Lead the design, implementation & continuous improvement of auto costing (automated, rule-based quotation costing) for Road Freight, working with IT, Finance, Procurement & Operations to keep rate & cost inputs accurate. - Review major or strategic quotations before submission. - Coordinate with Procurement & Operations to secure competitive transporter rates & sustainable capacity. - Maintain & continuously improve pricing tools, rate databases & quotation processes. - Analyze lost & won quotations, including hit ratio trends & price gap to competitors, to identify opportunities to improve competitiveness