Operations Reporting Manager

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! ROLE PURPOSE: Drive operational performance reporting and analytics across the MEA Air Network, ensuring accurate measurement, monitoring, and continuous improvement of network performance against agreed KPIs. The role is responsible for delivering insightful reports and dashboards, conducting in-depth operational and business analysis, and transforming data into actionable recommendations that enhance efficiency, reduce costs, and support strategic decision-making. Working closely with aviation and operational stakeholders, the Operations Reporting Manager ensures data integrity, identifies performance trends, develops creative analytical solutions, and leads reporting process improvements to support business objectives and maintain the highest operational standards. YOUR TASKS: Process: Business Partnering & Requirements Management - Gather, analyze, and document business requirements from Aviation stakeholders. - Translate business requirements into reporting, automation, and analytics solutions. - Facilitate workshops and stakeholder discussions to define KPIs and operational improvement opportunities. Process Improvement Responsibilities - Lead process improvement initiatives using operational analytics and digital technologies. - Conduct process assessments and identify efficiency opportunities. - Measure and report benefits realization from implemented improvements. Other Responsibilities: - Support and evaluate operational process improvement initiatives. - Analyze operational data to identify efficiency opportunities and recommend improvement actions. - Participate in process design, redesign, and continuous improvement activities. - Monitor and report benefits realized from operational improvement projects. - Support Aviation performance improvement initiatives through analytical assessment and reporting. - Extraction of operations performance data from the BAR Data Warehouse (BDW) using COGNOS and Operations Performance Management System (OPMS) system for all network air movements operating within and transiting through the MEA Region. - Lead Business Intelligence, Advanced Analytics, Artificial Intelligence (AI), and Machine Learning (ML) initiatives across Aviation and Network Operations. - Develop predictive and prescriptive analytics solutions to improve operational performance, network efficiency, resource utilization, and decision-making. (e.g. Network performance forecasting, Capacity planning, Delay prediction, Resource optimization, Operational risk management) - Develop enterprise-level dashboards, scorecards, and KPI frameworks. - Lead data governance, data quality, and data standardization initiatives. - Design and implement API-based data integration solutions to automate data exchange between operational systems, reporting platforms, and enterprise applications. - Drive digital transformation through the effective use of Microsoft technologies, cloud analytics platforms, and enterprise data solutions. - Drive automation initiatives using Power Automate, Power Apps, Copilot, and related Microsoft technologies. - Data Engineering & Integration - Design and manage API-based integrations between operational, finance, and reporting systems. - Microsoft Ecosystem Leadership - Detailed analysis on various Aviation performance reports (e.g. airline performance, safety, incidents) - Developed reporting templates for stations and departments self-reporting. - To highlight data irregularities to the Data Quality team for investigation and corrective action. - Distribution of period end operations performance reports, maintaining agreed time deadlines at all times. - To run ad hoc performance investigations, delivering findings in agreed formats to allow further in-depth analysis to be completed. - To be proactive in highlighting deteriorating performance trends associated to Aviation MEA KPI’s through continuous real time monitoring. - Administration of back-up analogue operations performance information for reference purposes. - The Senior Operations