Strategic Customer Manager

Strategic Customer Manager Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for a Strategic Customer Manager in Riyadh, Saudi Arabia. Join us in connecting people and improving lives! In this Strategic Customer Manager position - Sales Growth & Customer Acquisition - Win and develop medium/large-sized business customers through proactive hunting activities within the Strategic Business Customers (SBC) segment. - Assess prospective accounts as Profitable, Significant, or Strategic to prioritize efforts and secure winning bids. - Drive volume and GP growth by acquiring new and expanding existing SBC accounts, focusing on air freight and complementary ocean freight solutions. - Consultative Selling & Value Creation - Recommend tailored solutions based on customer needs using deep industry knowledge. - Deliver compelling proposals, quotations, and bids that address customer pain points and growth ambitions. - Position DHL as a trusted advisor through consultative selling and value-added services. - Customer Relationship Management - Build rapport and trust with SBC accounts by understanding their business and market dynamics. - Support SBC accounts retention through collaboration with Product teams, Trade Lane Managers, other sales channels, and local Station Management. - Introduce additional services to enhance customer value and loyalty. - Sales Planning & Campaign Execution - Execute targeted sales campaigns aligned with market trends and DHL’s strategic priorities. - Maintain a personal sales plan focused on new business acquisition and revenue growth. - Achieve specific volume growth targets in assigned areas of the business. - CRM & Pipeline Management - Perform all aspects of the sales process and update all relevant activities in CRM daily. - Actively manage the sales pipeline, ensuring accurate forecasting and timely updates. - Monitor offer validity and renew terms to maintain competitiveness. - Implementation & Onboarding Support - Coordinate smooth onboarding of new clients, including credit setup, rate loading, and operational instructions. - Ensure seamless handover to operations and adherence to agreed SLAs and SOPs. - Market Intelligence & Collaboration - Share insights on market trends, competitor activity, and customer feedback with internal teams. - Use networks within Deutsche Post DHL’s sales channels to collaborate on customers, marketing strategies, and full supply chain solutions. - Align sales efforts with regional and product strategies. - Compliance & Sustainability Awareness - Support DHL’s compliance and sustainability initiatives by integrating responsible practices into sales activities. - Promote DHL’s green logistics solutions as part of the customer value proposition. Now, here is what we need from you! - Minimum 5 years industry experience - Proven success in new business acquisition - Experience managing medium to large, complex customer accounts - Undergraduate degree We offer: - Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. - Possible further career development - Competitive salary Why join DHL Global Forwarding? We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: - The largest global network with more than ~30,000 passionate employees - The most efficient processes and fastest response times - The best solutions and best customer service Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of

Minimum 5 years industry experience; Proven success in new business acquisition; Experience managing medium to large, complex customer accounts; Undergraduate degree

Sales Growth & Customer Acquisition; Win and develop medium/large-sized business customers through proactive hunting activities within the Strategic Business Customers (SBC) segment; Assess prospective accounts as Profitable, Significant, or Strategic to prioritize efforts and secure winning bids; Drive volume and GP growth by acquiring new and expanding existing SBC accounts, focusing on air freight and complementary ocean freight solutions; Consultative Selling & Value Creation; Recommend tailored solutions based on customer needs using deep industry knowledge; Deliver compelling proposals, quotations, and bids that address customer pain points and growth ambitions; Position DHL as a trusted advisor through consultative selling and value-added services; Customer Relationship Management; Build rapport and trust with SBC accounts by understanding their business and market dynamics; Support SBC accounts retention through collaboration with Product teams, Trade Lane Managers, other sales channels, and local Station Management; Introduce additional services to enhance customer value and loyalty; Sales Planning & Campaign Execution; Execute targeted sales campaigns aligned with market trends and DHL’s strategic priorities; Maintain a personal sales plan focused on new business acquisition and revenue growth; Achieve specific volume growth targets in assigned areas of the business; CRM & Pipeline Management; Perform all aspects of the sales process and update all relevant activities in CRM daily; Actively manage the sales pipeline, ensuring accurate forecasting and timely updates; Monitor offer validity and renew terms to maintain competitiveness; Implementation & Onboarding Support; Coordinate smooth onboarding of new clients, including credit setup, rate loading, and operational instructions; Ensure seamless handover to operations and adherence to agreed SLAs and SOPs; Market Intelligence & Collaboration; Share insights on market trends, competitor activity, and customer feedback with internal teams; Use networks within Deutsche Post DHL’s sales channels to collaborate on customers, marketing strategies, and full supply chain solutions; Align sales efforts with regional and product strategies; Compliance & Sustainability Awareness; Support DHL’s compliance and sustainability initiatives by integrating responsible practices into sales activities; Promote DHL’s green logistics solutions as part of the customer value proposition.