Technical Leader

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region. Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success. From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region. Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region. Financial Job Dimensions Degree of supervision Level of Authority Purpose of the Job Responsible for diagnosing and testing vehicle to determine the symptoms and need for repairs to ensure the repair will be done correctly at the first time. In addition, performing final inspection on the repair that has being done and ensuring that requests are timely met Key Accountabilities: Description • Responsible to confirm the symptom with the customer to ensure the customer is aware the repair to be done. • Responsible to conduct diagnostic to identify the cause, repair to be done and parts to be replaced • Responsible to stop repair work if unable to identify the cause of the symptom and seek for support from TMC Regional office • Responsible to place identification marker for repair or maintenance on the vehicle to ensure a proper action will be taken by the appointed technician • Responsible to perform final inspection on the repair being done to ensure customer satisfaction Key Accountabilities: Performance Indicators Major Activities • Confirming the customer request for repair based on the job order form. • Confirming the symptoms with the customer and completed the job order form on the diagnostic that being conducted, repair need to be done and parts need to be replaced. • Confirm availability of required repair parts with Parts Advisor. • Explain to customer and confirm understanding of work performed, estimated time of completion. • Seek support from Regional TMC Office for any repair work which the cause of the symptom is unable to be identified Identify the appropriate technician for the repair by referring to the Technician skill board Verify with the customer that repair request already resolved Job Context Framework, Boundaries & Decision Making Authority Organizational / Functional Strategic Focus Minimum Qualifications Vocational/ Technical school graduate or equivalent. Minimum Experience Minimum of 10 years experience in automotive; computer literate Job-Specific Skills • Time Management: Managing one's own time and the time of others • Service Orientation: Actively looking for ways to help people • Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making • Cooperation :Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude • Dependability : Job requires being reliable, responsible, and dependable, and fulfilling obligations • Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations • Initiative: Job requires a willingness to take on responsibilities and challenges • Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks • Alertness and Problem Solving Skill • Positive Work Attitude: Committed, Accountable, Enthusiastic, Outgoing, Helpful, Willing to Learn, to Participate and to Serve Others. • Good Judgement Skills and Decision Making, Social Perceptiveness. • Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem • Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) • Languages Special Certifications / Membership Competencies Ensures Accountability (Individual Contributor) Plans & Aligns (Individual Contributor) Focuses on the customer (Individual Contributor) Learns Through Reflection (Individual Contributor) Fosters Collaboration (Individual Contributor) Why Work for Us? With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa

Minimum Qualifications: Vocational/ Technical school graduate or equivalent. Minimum Experience: Minimum of 10 years experience in automotive; computer literate

Responsible for diagnosing and testing vehicle to determine the symptoms and need for repairs to ensure the repair will be done correctly at the first time. In addition, performing final inspection on the repair that has being done and ensuring that requests are timely met. Confirm the symptom with the customer to ensure the customer is aware the repair to be done. Conduct diagnostic to identify the cause, repair to be done and parts to be replaced. Stop repair work if unable to identify the cause of the symptom and seek for support from TMC Regional office. Place identification marker for repair or maintenance on the vehicle to ensure a proper action will be taken by the appointed technician. Explain to customer and confirm understanding of work performed, estimated time of completion. Seek support from Regional TMC Office for any repair work which the cause of the symptom is unable to be identified. Identify the appropriate technician for the repair by referring to the Technician skill board. Verify with the customer that repair request already resolved.