ServiceNow Business Analysis

. Job Purpose Analyze business needs and translate them into ServiceNow functional requirements, coordinating with stakeholders throughout solution design, testing, and implementation to ensure delivered functionality meets agreed requirements. Key Accountability Areas Requirements Analysis & Documentation Gather and analyze business needs to define clear ServiceNow functional requirements. Develop user stories that communicate required functionality and expected outcomes. Maintain requirements and backlog records, incorporating agreed changes and clarifications. Stakeholder Coordination Conduct workshops with business users, process owners, and developers to clarify requirements and confirm shared understanding. Evaluate requirements against ServiceNow capabilities in coordination with relevant technical teams. Clarify functional queries and align stakeholders on the proposed solution design. Solution Design & Implementation Support Provide functional inputs to solution design based on agreed business requirements. Support implementation activities by clarifying requirements and reviewing proposed functionality. Follow up on requirement-related issues with relevant stakeholders through resolution. Testing & Acceptance Support functional testing and User Acceptance Testing (UAT) against agreed requirements. Coordinate clarification of testing feedback and identified functional gaps. Verify that delivered solutions meet business requirements and support acceptance activities. Role Accountability HR Proficiency: Ability to obtain updated soft and technical skills related to the job. Delivery: Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report formatted by detailing the deviation and execution of planned tasks. Problem-Solving: Solve any related problems arise and escalate any complex operational issues. Quality: Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities. Business Process Improvements: Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible. Compliance: Comply to related policy and procedures and work instructions. Health, Safety, and Environment: Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services. Academic Qualification Bachelor Degree in Information Mgmt. Sciences & Systems or Any relevant field Work Experience 4 to 6 Years Technical / Functional Competencies Applications Development Standards and Procedures Applications Knowledge Applications System Analysis Applications System Design Applications Systems Architecture Desktop Applications Knowledge Desktop Distributed Applications Development Joint Applications Development Web Applications Programming

Bachelor Degree in Information Mgmt. Sciences & Systems or Any relevant field. 4 to 6 years of work experience. Technical / Functional Competencies include: Applications Development Standards and Procedures, Applications Knowledge, Applications System Analysis, Applications System Design, Applications Systems Architecture, Desktop Applications Knowledge, Desktop Distributed Applications Development, Joint Applications Development, Web Applications, Programming.

Analyze business needs and translate into ServiceNow functional requirements. Develop user stories and maintain backlog. Conduct workshops with users and developers. Evaluate requirements against ServiceNow capabilities. Provide functional inputs to solution design and support implementation. Clarify requirements and review proposed functionality. Support functional testing and User Acceptance Testing (UAT). Coordinate testing feedback and identify functional gaps. Ensure delivered solutions meet business requirements and support acceptance activities. Maintain quality and process improvements; ensure compliance with policies and procedures; seek automation opportunities where possible.