Team Leader - Front Desk

We are currently seeking passionate, dynamic, and guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests. As a Team Leader – Front Desk, you will be responsible for providing professional and guest-focused service, ensuring that every guest enjoys a memorable stay. Key Responsibilities: - Receive guests in a professional and friendly manner, ensuring their expectations are met from arrival through to departure. - Maintain effective communication with all related departments to ensure smooth service delivery. - Maintain awareness of daily room rates and occupancy levels. - Establish and maintain positive working relationships with all Front Office colleagues, particularly Front Desk Agents and Guest Services. - Supervise Front Desk colleagues to ensure guests receive professional, friendly, and efficient service. - Maintain up-to-date knowledge of hotel facilities and local services to provide accurate information and respond to guest inquiries. - Verify all cashier closures completed by Front Desk Agents at the end of each shift, ensuring billing accuracy and proper supporting documentation. - Ensure all guest registration forms are accurately completed and correspond with the information recorded in Opera PMS.

Receive guests in a professional and friendly manner, ensuring their expectations are met from arrival through to departure. Maintain effective communication with all related departments to ensure smooth service delivery. Maintain awareness of daily room rates and occupancy levels. Establish and maintain positive working relationships with all Front Office colleagues, particularly Front Desk Agents and Guest Services. Supervise Front Desk colleagues to ensure guests receive professional, friendly, and efficient service. Maintain up-to-date knowledge of hotel facilities and local services to provide accurate information and respond to guest inquiries. Verify all cashier closures completed by Front Desk Agents at the end of each shift, ensuring billing accuracy and proper supporting documentation. Ensure all guest registration forms are accurately completed and correspond with the information recorded in Opera PMS.