Head of Enterprise Solutions Engineering & Delivery

About the role

Requirements

• Required Qualifications
• - 8+ years of experience in enterprise software engineering, solution architecture, systems implementation, or technical delivery.
• - 3+ years of experience leading enterprise customer implementations or complex technical programs.
• - Strong experience designing and delivering integrated enterprise software solutions.
• - Proven ability to translate business requirements into practical technical solutions.
• - Strong understanding of backend architecture, APIs, databases, authentication, authorization, and cloud infrastructure.
• - Hands-on experience with modern backend programming languages and software development frameworks.
• - Experience with enterprise applications, workflow systems, business process automation, and operational platforms.
• - Experience with data migration, business process mapping, system configuration, and enterprise integrations.
• - Working knowledge of DevOps, CI/CD, containers, cloud environments, monitoring, and infrastructure security.
• - Strong understanding of enterprise security principles, including identity, access control, credential management, audit logging, encryption, and data isolation.
• - Experience defining testing strategies and managing enterprise release readiness.
• - Excellent customer-facing, stakeholder management, and communication skills.
• - Strong project management, prioritization, documentation, and decision-making capabilities.
• - Ability to operate effectively in an early-stage, fast-moving environment with limited resources.
• - Professional fluency in English.
• - Arabic language proficiency is strongly preferred.
• Preferred Qualifications
• - Experience delivering AI-enabled enterprise products or intelligent automation solutions.
• - Experience integrating large language models, intelligent agents, AI orchestration platforms, or enterprise automation frameworks.
• - Experience with major cloud computing platforms and cloud-native architectures.
• - Experience with multi-tenant software platforms.
• - Experience supporting regulated industries, government entities, financial institutions, healthcare organizations, or large enterprises.
• - Familiarity with Saudi Arabian enterprise procurement, cybersecurity, data residency, and compliance expectations.
• - Experience with enterprise authentication, single sign-on, identity federation, and access management.
• - Experience working with recognized security, governance, risk, or compliance frameworks.
• - Experience developing implementation methodologies, delivery playbooks, and professional services teams.
• - Relevant certifications in cloud architecture, cybersecurity, project management, enterprise architecture, or software engineering.
• - Key Competencies
• - Enterprise solution architecture
• - Customer implementation and delivery
• - Technical leadership
• - Backend and integration engineering
• - Business process analysis
• - Enterprise application delivery
• - AI solution implementation
• - Security and compliance awareness
• - Infrastructure and production reliability
• - Quality assurance
• - Commercial judgment
• - Stakeholder management
• - Structured problem-solving
• - Ownership and accountability
• - Success Measures
• - Success in this role will be measured by:
• - Percentage of customer implementations delivered on time and within agreed scope.
• - Time from contract signature to production launch.
• - Customer adoption, satisfaction, and implementation quality.
• - Reduction in production defects and post-launch incidents.
• - Reusability of implementation components, integrations, workflows, and technical patterns.
• - Accuracy of project estimates and delivery forecasts.
• - Quality of solution architecture and technical documentation.
• - Reduction in engineering time spent on avoidable customer-specific development.
• - Platform reliability, security, scalability, and operational readiness.
• - Ability to deliver multiple customer implementations without proportional increases in cost or headcount.
• - Contribution to customer retention, account expansion, recurring revenue, and long-term customer value.
• - Working Style
• - The ideal candidate is:
• - Hands-on and comfortable moving between strategy, architecture, and execution.
• - Capable of communicating effectively with executives, business users, architects, engineers, and operational teams.
• - Commercially aware and focused on measurable customer outcomes.
• - Structured in planning and pragmatic in execution.
• - Comfortable operating with ambiguity and taking end-to-end ownership.
• - Able to challenge weak requirements and unnecessary customization.
• - Focused on creating scalable platforms and repeatable solutions rather than isolated customer projects.
• - Accountable for delivery outcomes, not only activities, plans, or recommendations.
• - Capable of balancing immediate customer commitments with long-term platform strategy.
• - Role Scope
• - This role owns the architecture and delivery outcome across multiple technical and operational disciplines.
• - The successful candidate is not expected to personally perf

Responsibilities

• Enterprise Solution Architecture
• - Lead technical discovery sessions with enterprise customers and key stakeholders.
• - Understand customer business processes, operational requirements, existing systems, security constraints, and success criteria.
• - Translate business requirements into scalable technical architectures and implementation plans.
• - Design solutions involving enterprise applications, APIs, AI agents, workflow automation, identity management, data migration, and third-party integrations.
• - Define system boundaries, data flows, integration patterns, security controls, and deployment models.
• - Ensure customer requirements align with nakhla.ai’s long-term product and platform strategy.
• - Challenge unnecessary customization and identify opportunities to create reusable product capabilities.
• - Produce solution architecture documents, technical specifications, implementation blueprints, and acceptance criteria.
• Customer Implementation and Delivery
• - Own enterprise implementation projects from initial kickoff through production launch.
• - Develop delivery plans, milestones, dependencies, resource requirements, and risk mitigation strategies.
• - Coordinate internal engineering teams, external partners, and customer stakeholders.
• - Manage project scope, priorities, timelines, risks, and customer expectations.
• - Configure enterprise applications, workflows, roles, permissions, approval processes, and business rules.
• - Oversee data migration, validation, reconciliation, and production transition activities.
• - Lead user acceptance testing, customer training, deployment readiness, and go-live planning.
• - Ensure implementation decisions, configurations, and technical dependencies are documented clearly.
• - Manage post-launch stabilization and transition customers into ongoing support and operations.
• Platform Engineering and Integrations
• - Contribute directly to backend services, system integrations, APIs, and platform components when required.
• - Design and implement secure integrations with customer applications, financial systems, productivity platforms, identity providers, databases, and external services.
• - Work with APIs, webhooks, message queues, event-driven architectures, authentication protocols, service accounts, and secure credential management.
• - Support the architecture of multi-tenant enterprise systems and customer data isolation.
• - Contribute to platform capabilities related to authentication, authorization, usage tracking, billing, auditability, and observability.
• - Review technical designs and code to ensure maintainability, scalability, reliability, and security.
• - Establish reusable integration patterns, technical standards, implementation templates, and engineering best practices.
• Enterprise Applications and Business Processes
• - Lead discovery, configuration, customization, migration, and integration activities for enterprise business systems.
• - Map customer processes across finance, procurement, sales, inventory, operations, human resources, and other business functions.
• - Configure workflows, approval processes, roles, permissions, reports, and operational controls.
• - Ensure data integrity, completeness, and reconciliation during migration from existing systems.
• - Identify where standard platform functionality should be used instead of unnecessary custom development.
• - Work closely with finance, operations, technology, and executive stakeholders to validate business logic and controls.
• - Ensure implemented solutions support customer governance, accountability, and operational reliability.

Skills

• solution architecture
• enterprise integrations
• data migration
• identity and access management
• APIs
• authentication
• authorization
• cloud infrastructure
• CI/CD
• containers
• DevOps
• security principles
• multi-tenant architectures
• AI-enabled solutions
• workflow automation