Fulfillment Planning Specialist

We are looking for a Fulfillment Planning Specialist to manage store staffing across the assigned region. The role focuses on meeting staffing requirements, monitoring daily attendance, coordinating replacements, and working with third-party manpower providers to ensure shifts are covered. Responsibilities - Coordinate with third-party manpower providers to fill store associate positions based on the staffing plan for each city and store. - Track staffing progress and report coverage gaps to the Planning team and store management. - Monitor daily attendance, follow up on absences, late arrivals, and no-shows, and confirm replacements before shifts start. - Follow up on trainee onboarding and acceptance based on attendance and performance. Track trainee drop-off and coordinate with stores and manpower providers to address recurring issues. - Review shift schedules against the staffing plan, upload them to the system, and follow up on any changes or discrepancies. - Monitor store associate turnover, identify its causes, and work with store teams and manpower providers to improve retention. - Act as the main point of contact for manpower providers on staffing, documentation, and deployment. Review their performance against agreed service levels and escalate issues as needed. Requirements - 2+ years of experience in manpower fulfillment, workforce coordination, or operations in quick commerce, retail, or logistics. - Experience coordinating staffing for high-volume, shift-based operations. - Experience working with third-party logistics (3PL) companies or outsourced manpower providers. - Proficiency in Microsoft Excel. Experience with workforce management or shift scheduling systems is a plus. - Strong follow-up and coordination skills across multiple stores and cities. - Strong communication skills in Arabic and English. - Bachelor’s degree or diploma in Human Resources, Business Administration, Operations Management, or a related field. - Willingness to travel within the assigned region for regular store visits. - Experience in dark store operations, fulfillment operations, or Ninja Ground Operations is a plus.