Call Center Executive

Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures. Key Responsibilities: - Answer inbound calls from families promptly and professionally. - Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents. - Handle parent inquiries, complaints, and requests with accuracy and empathy. - Provide detailed information about the school, its processes & upcoming events/ activities. - Record & update details of all interactions in the CRM. - Escalate complex issues to senior team members & refer cases to specific teams depending on case history. - Achieve daily/weekly/monthly call handling and performance targets. - Maintain a positive, professional, and courteous tone during all customer interactions. - Follow call scripts, quality standards, and compliance guidelines.

Answer inbound calls from families promptly and professionally. Make outbound calls towards new leads, follow-ups to existing parents, and collect feedback from existing parents. Handle parent inquiries, complaints, and requests with accuracy and empathy. Provide detailed information about the school, its processes and upcoming events/activities. Record and update details of all interactions in the CRM. Escalate complex issues to senior team members and refer cases to specific teams depending on case history. Achieve daily/weekly/monthly call handling and performance targets. Maintain a positive, professional, and courteous tone during all customer interactions. Follow call scripts, quality standards, and compliance guidelines.