Business Development Manager

Who Are We❓ We Are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics. Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram. We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme. The Job in a Nutshell💡 At Servme, growth is driven by execution. This role is not about managing accounts — it’s about closing new business and driving revenue. We’re looking for a high-performing Business Development Manager to own the full SMB sales cycle, from first conversation to signed deal. This is a hands-on, individual contributor role focused purely on pipeline conversion and revenue delivery. What Will You Do❓ We are seeking a Business Development Manager (SMB) responsible for acquiring new customers and consistently closing deals in a fast-paced environment. You will work directly with restaurant owners, founders, and operators, understanding their needs and positioning Servme as a critical solution for their business. Success in this role requires strong commercial instincts, persistence, and the ability to manage a high-volume pipeline while hitting aggressive targets. Responsibilities: - Own and execute the full SMB sales cycle from qualified lead to closed-won - Conduct discovery calls and product demos with decision-makers (owners, founders, operators) - Actively manage inbound leads and outbound outreach to build pipeline - Consistently close new business and achieve monthly and quarterly revenue targets - Manage a high-volume pipeline with short-to-medium sales cycles - Understand customer needs and position Servme as a clear business solution - Handle objections, pricing discussions, and contract negotiations confidently - Maintain accurate pipeline tracking, forecasting, and CRM hygiene - Collaborate with SDR, Marketing, and Customer Success teams for smooth handover - Provide market and customer feedback to Product and Marketing teams