Customer Success COOP

We are looking for a motivated and customer-focused Customer Success COOP to join our team for a 6-month training. In this role, you will help our Customer Success Managers (CSMs) ensure our clients achieve their goals using our products. This is a fantastic opportunity to learn the ins and outs of customer relationship management, tech onboarding, and account growth in a fast-paced environment. 🔧 Key Responsibilities - Assist the Customer Success team with day-to-day administrative tasks and account maintenance. - Help prepare data and reports for client check-ins, onboarding sessions, and quarterly business reviews (QBRs). - Respond to basic customer inquiries and route complex issues to the appropriate team members. - Monitor customer health metrics and flag accounts that may need proactive outreach. - Assist in updating and maintaining customer records in our CRM system (e.g., HubSpot). - Help gather and organize customer feedback to share with the Product and Sales teams. - Visit clients and maintain close relationships. Benefits 🚀 Impact that Matters – Build products that shape the future of cybersecurity and protect organizations globally. 💡 Continuous Growth – Access to certifications, trainings, and opportunities to sharpen your expertise. 📈 Ownership Mindset – Benefit from our benefits program and grow with COGNNA's success. 🤝 Culture of Trust – We empower talent, encourage ownership, and celebrate real outcomes. 🏢 On-Site Collaboration – Be at the heart of innovation in our Riyadh office, working side by side with passionate experts.