Customer Success COOP

About the role

Requirements

• 💼 Experience:
• - Currently enrolled in or recently graduated from a university program (Business, administration, IT, or related fields).
• - Excellent written and verbal communication skills in Arabic and English.
• - Strong organizational skills and an eye for detail.
• - A natural problem-solver with a positive, client-first mindset.
• - Comfortable learning new software and navigating basic tech platforms.
• 🤝 Bonus Requirements (Nice-to-Have)
• - Cybersecurity Interest/Experience: Basic knowledge of cybersecurity concepts, or a strong interest in learning about the cybersecurity industry.
• 🤝 Soft Skills:
• - Exceptional problem-solving skills with the ability to work independently.
• - Strong communication and interpersonal skills, with an ability to articulate technical concepts to diverse audiences.
• - A proactive, detail-oriented, and self-motivated work ethic.

Responsibilities

• Key Responsibilities:
• - Assist the Customer Success team with day-to-day administrative tasks and account maintenance.
• - Help prepare data and reports for client check-ins, onboarding sessions, and quarterly business reviews (QBRs).
• - Respond to basic customer inquiries and route complex issues to the appropriate team members.
• - Monitor customer health metrics and flag accounts that may need proactive outreach.
• - Assist in updating and maintaining customer records in our CRM system (e.g., HubSpot).
• - Help gather and organize customer feedback to share with the Product and Sales teams.
• - Visit clients and maintain close relationships.

Skills

• HubSpot
• CRM data entry
• customer health monitoring
• data and reports preparation
• onboarding support
• customer relationship management
• client communication
• problem-solving
• administrative support
• bilingual communication (Arabic and English)