DT Business Process Design Associate Specialist

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Customer Fulfillment DT (Digital Transformation) Location: Riyadh, Saudi Arabia Function: GSC & ISG DT Primary Support Scope: Local Customer Fulfillment DT and End-to-End GEO Supply Chain execution DT Travel Requirement: Up to 30% international travel as business needs require. About Lenovo Customer Fulfillment DT Lenovo operates a global customer fulfillment network that connects demand planning, order management, allocation, manufacturing coordination, logistics execution, delivery management, and customer service across GEO markets. As part of Lenovo's GSC & ISG DT organization, you will work directly with local Customer Fulfillment business teams, GEO supply chain operations, sales operations, logistics, planning, and global DT teams to drive digital transformation, AI adoption, and operational excellence. This role offers an exceptional opportunity to gain hands-on experience in customer fulfillment processes, end-to-end supply chain execution, digital solution deployment, and AI-enabled business process improvement in a GEO operating environment. Position Summary The Local Customer Fulfillment Digital Transformation Graduate will serve as a Digital Transformation Partner to local Customer Fulfillment and GEO Supply Chain Operations teams. The role focuses on supporting order fulfillment excellence, AI-enabled process improvement, operational visibility, exception management, and digital solution adoption across end-to-end GEO supply chain operations. You will collaborate with local Customer Fulfillment leaders, planning, order management, logistics, sales operations, service teams, and global DT teams to improve customer delivery performance, process efficiency, and business value realization. Key Responsibilities Local Customer Fulfillment Partnership - Serve as a Digital Transformation partner supporting local Customer Fulfillment operations and GEO supply chain execution. - Support order fulfillment performance, backlog management, delivery visibility, exception resolution, system adoption, and operational problem-solving activities. End-to-End GEO Supply Chain Transformation - Support end-to-end process improvement initiatives across demand, order, allocation, supply commit, logistics, delivery, and customer fulfillment functions. - Analyze local business processes and identify opportunities for simplification, standardization, automation, and cross-functional alignment. Digital Solution Deployment & Adoption - Support deployment and enhancement of customer fulfillment and supply chain solutions including SAP, order management tools, planning platforms, logistics visibility tools, workflow automation, analytics dashboards, and AI-enabled applications. - Participate in requirements gathering, process design, testing, training, user support, change management, and hypercare activities. - Partner with business users to maximize system adoption, process compliance, and business value realization. Data Analytics, AI & Business Insights - Analyze fulfillment, order, inventory, logistics, and service data to identify trends, risks, bottlenecks, and improvement opportunities. - Translate business requirements into data-driven insights, dashboards, recommendations, and AI-enabled use cases. - Support AI and automation initiatives such as intelligent exception detection, order prioritization, delivery risk prediction, touchless process enablement, and decision support. Customer Experience & Continuous Improvement - Support initiatives that improve customer delivery experience, service level performance, order cycle time, and supply chain responsiveness. - Participate in proof-of-concept and pilot projects for AI, automation, advanced analytics, and digital workflow innovation in Customer Fulfillment. Qualifications Education Bachelor’s or master’s degree in (preferred): - Supply Chain Management - Indu

Bachelor’s or master’s degree in (preferred): - Supply Chain Management - Indu

Local Customer Fulfillment Partnership - Serve as a Digital Transformation partner supporting local Customer Fulfillment operations and GEO supply chain execution. - Support order fulfillment performance, backlog management, delivery visibility, exception resolution, system adoption, and operational problem-solving activities. End-to-End GEO Supply Chain Transformation - Support end-to-end process improvement initiatives across demand, order, allocation, supply commit, logistics, delivery, and customer fulfillment functions. - Analyze local business processes and identify opportunities for simplification, standardization, automation, and cross-functional alignment. Digital Solution Deployment & Adoption - Support deployment and enhancement of customer fulfillment and supply chain solutions including SAP, order management tools, planning platforms, logistics visibility tools, workflow automation, analytics dashboards, and AI-enabled applications. - Participate in requirements gathering, process design, testing, training, user support, change management, and hypercare activities. - Partner with business users to maximize system adoption, process compliance, and business value realization. Data Analytics, AI & Business Insights - Analyze fulfillment, order, inventory, logistics, and service data to identify trends, risks, bottlenecks, and improvement opportunities. - Translate business requirements into data-driven insights, dashboards, recommendations, and AI-enabled use cases. - Support AI and automation initiatives such as intelligent exception detection, order prioritization, delivery risk prediction, touchless process enablement, and decision support. Customer Experience & Continuous Improvement - Support initiatives that improve customer delivery experience, service level performance, order cycle time, and supply chain responsiveness. - Participate in proof-of-concept and pilot projects for AI, automation, advanced analytics, and digital workflow innovation in Customer Fulfillment.