Relationship Manager

As Lendo continues to scale, we are looking for a relationship-driven and commercially minded Relationship Manager to join our growing team. This role will play a key part in building and nurturing client relationships, identifying new business opportunities, and helping SMEs access the financing they need to grow. Working within a fast-paced FinTech environment, you'll contribute directly to our mission of transforming business finance in Saudi Arabia through fast, secure, and transparent lending solutions. Key Responsibilities: Client Relationship Management: - Maintain a deep knowledge of Lendo’s products and services, staying updated on new offerings and industry trends. - Build and sustain strong relationships with prospective and existing clients, becoming their go-to resource for financial solutions. - Conduct regular site visits and e-meetings with clients to maintain engagement and support. Business Development: - Research and pursue new business opportunities to expand Lendo's client portfolio. - Identify and evaluate potential clients to assess compatibility with Lendo’s products and services. - Upsell and cross-sell relevant products and services, enhancing value for clients while contributing to revenue targets. Client Needs Assessment & Solution Provision: - Identify and understand clients' needs, goals, and challenges, recommending tailored solutions to address these. - Provide clients with in-depth product and service consultations, guiding them through the decision-making process. - Ensure client satisfaction by delivering a seamless onboarding experience and ongoing support. Sales & Revenue Generation: - Meet and exceed sales and revenue targets by actively managing client accounts and leveraging opportunities for growth. - Track and report on client engagement and revenue performance, providing insights to the sales team. Problem Resolution & Client Satisfaction: - Address client concerns, issues, and complaints with efficiency and professionalism, ensuring timely resolution to maintain high levels of satisfaction. - Foster long-term loyalty and trust with clients by providing consistent, reliable support. Qualifications: - Proven experience as a Relationship Manager or similar role in financial services, FinTech, or a related industry, with 2 to 5 years of relevant experience. - Strong understanding of financial products and services, with the ability to learn and adapt to new solutions quickly. - Excellent communication and interpersonal skills, with a strong focus on client engagement and satisfaction. - Ability to manage multiple accounts and prioritize workload effectively. - Analytical mindset with a proactive approach to identifying and solving client issues. - Goal-oriented, with a track record of meeting or exceeding revenue targets.