IT Specialist - One&Only One Za'abeel

IT Specialist - One&Only One Za'abeel (21587) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. About the Role As an IT Specialist, you will play a key role in ensuring the smooth operation of all technology systems across the resort. You will provide technical support to colleagues, maintain hardware and software infrastructure, troubleshoot system issues, and assist in implementing new technologies that enhance operational efficiency and guest experiences. Working closely with various departments, you will help ensure that all IT services, networks, and applications remain secure, reliable, and aligned with business needs. About You The ideal candidate is a proactive and service-oriented IT professional with a strong understanding of computer systems, networks, and technical support. You possess excellent problem-solving skills, remain calm under pressure, and are able to communicate technical information clearly to non-technical users. Previous experience in IT support, system administration, or hospitality technology environments is an advantage. A passion for technology, attention to detail, and a commitment to delivering exceptional service will set you apart in this role. Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

The role description mentions a candidate who is proactive and service-oriented with a strong understanding of computer systems, networks, and technical support. Excellent problem-solving skills, calm under pressure, and the ability to communicate technical information clearly to non-technical users. Previous experience in IT support, system administration, or hospitality technology environments is an advantage. A passion for technology, attention to detail, and a commitment to delivering exceptional service.

Provide technical support to colleagues, maintain hardware and software infrastructure, troubleshoot system issues, and assist in implementing new technologies that enhance operational efficiency and guest experiences. Ensure IT services, networks, and applications remain secure, reliable, and aligned with business needs. Work closely with various departments to support smooth IT operation across the resort.