Assistant General Manager, Ling Ling

Assistant General Manager, Ling Ling (20543) A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world. Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn. Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive. About the role As an Assistant General Manager at Ling Ling, you will be assisting the Restaurant General Manager for overseeing the efficient running and profitability of the restaurant’s daily activities. Your responsibilities include training and developing team members, coordinating employees schedule, and ensuring that company standard operating procedures, policies and procedures are being followed and consistently implemented. Finally, you will help minimize operating costs, boost employee’s retention, deliver outstanding guest service and overall customer satisfaction. Key Duties and Responsibilities - Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service - Recruit, train, develop, and communicate with all team members and ensure they are knowledgeable on job expectations, as well as assess performance on a regular basis, to include annual performance reviews - Implement and maintain guest service standards and/or brand specifications and grows business within the restaurant - Responsible for handling guest complaints/comments, and using them for making improvements - Maintain all merchandising standards, display presentations and signing standards and monitors inventory levels - Drive team members in the areas of new product introductions and promotional programs; help to guide implementation of these items and provide training to team members accordingly - Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operations - Complete quarterly menu engineering by following the SOP and using the “Menu Engineering Tool” - Ensure guest database, feedback, comment card rating and preferences are recorded in the restaurant reservations system and “Guest Comment Card Tool” - Prepare projections of future sales and expenses in order to establish realistic yet challenging profit objectives - Maintain staffing levels (hiring employees and/or scheduling work hours) through effective planning, which will assure the efficient operation of the restaurant in accordance with company policy - Manage conflict and successfully resolve uncomfortable situations with guests, customers, peers, and direct reports - Identify potential or existing operational problems and initiates, develops, and implements appropriate solutions and measure results - Maintain adherence to all company policies and procedures, as well as health and safety standards established About you The ideal candidate will have experience within a luxury hotel, with a minimum of 3 to 5 years’ experience in a similar role, previous international experience is also preferred. Team leadership skills and a high level of customer focus and ability to work under pressure, along with a hands-on management style are important aspects of this role. Altantis The Royal offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and diverse range of cultures. We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.

The ideal candidate will have experience within a luxury hotel, with a minimum of 3 to 5 years’ experience in a similar role; previous international experience is also preferred.

Ensure outstanding guest service by providing a guest-friendly environment and maintaining high standards; recruit, train, develop, and communicate with team members; implement and maintain guest service standards and brand specifications; handle guest complaints and use feedback to drive improvements; maintain merchandising, display, and signing standards; manage promotions and new product introductions with appropriate training; effectively control financials, personnel management, facilities, marketing, food preparation and general operations; complete quarterly menu engineering using the Menu Engineering Tool; manage guest database, feedback, and preferences in reservations system and Guest Comment Card Tool; prepare projections of future sales and expenses to set realistic profit objectives; maintain staffing levels through planning and scheduling; manage conflicts and resolve issues with guests and staff; identify operational problems and implement solutions; ensure adherence to company policies, procedures, and health and safety standards.