Agent, CID Administration - Atlantis the Palm

Agent, CID Administration - Atlantis the Palm (20465) A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive. About the role As an Agent, CID Administration for our front service you will be responsible for the activities associated with the guest visas. Optimize visa time in the most efficient way for customers and stakeholders. You will have to evaluate, record, and respond to additional/special service requests and assists in troubleshooting and resolving problems that may arise during the approval. In addition, you will positively represent Atlantis The Palm professional image and reputation at all times. The possibility to cross-train within the hotel will allow you to develop your professional and personal skills to continuously learn. Passion for customer service is the driving force for this role. About You To be successful in this role, you will be computer literate with strong organisational and planning skills. A basic knowledge of Opera would be advantageous. You will possess excellent verbal and written communication skills, exceptional attention to detail, and the ability to thrive in a fast-paced environment. Due to the nature of the role, fluency in Arabic is essential, with the ability to confidently speak, read, and write the language. We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.

To be successful in this role, you will be computer literate with strong organisational and planning skills. A basic knowledge of Opera would be advantageous. You will possess excellent verbal and written communication skills, exceptional attention to detail, and the ability to thrive in a fast-paced environment. Due to the nature of the role, fluency in Arabic is essential, with the ability to confidently speak, read, and write the language.

Responsible for activities associated with guest visas and optimizing visa processing time for customers and stakeholders. Evaluate, record, and respond to additional or special service requests and assist in troubleshooting and resolving problems that may arise during the approval. Represent Atlantis The Palm professionally at all times. Opportunity to cross-train within the hotel to develop professional and personal skills. Focus on delivering strong customer service.