Senior Specialist - Sales and Service

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued. About the business area: The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. This position is for UAE National applicants only Job Overview: To collaborate with a range of internal and external colleagues to provide client services, sales and administration support within the assigned business unit to ensure optimum efficiency and client satisfaction In this role, your key responsibilities include: Respond to client queries and complaints, complete transactions and service requests for clients within agreed TATs to ensure service provided is in line with service quality standards and Bank policies and procedures Support the assigned business team with day-to-day revenue generating activities, use available data to educate clients on access options, channel migration and identify cross-selling opportunities in order to deepen client relationships and support the generation of sales revenue for the Bank Coordinate and consolidate internal reports with proposed solutions and mitigating actions in order to support assigned business area in preparation for meetings Ensure the creation of internal memos, requests and customer letters and follow up on departmental documentation in order to support Relationship Managers (RMs) in ensuring service standards, and adherence to policies and procedures Develop a collaborative relationship with RMs to ensure all communications, both internal and external, are continually reviewed to ensure that they are appropriate and fit-for-purpose Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and Stakeholders The ideal candidate should have the following experience: At least 5 years of experience in Banking working in Sales and Service environment for a Financial Institution Bachelor’s Degree in Business, Accounting or Finance Proficiency in Microsoft Office (Word, Excel and PowerPoint) Knowledge of core Banking systems Customer service orientation Analytical skills What we offer: Competitive Salary: The indicative pay range for this role is 22,500 - 28,000. In addition, all employees are eligible to participate in one of our rewarding variable pay plans. Comprehensive Benefits Package : This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels). Flexible and Remote Working Options : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements. Learning and Development Opportunities : We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

At least 5 years of experience in Banking working in Sales and Service environment for a Financial Institution. Bachelor’s Degree in Business, Accounting or Finance. Proficiency in Microsoft Office (Word, Excel and PowerPoint). Knowledge of core Banking systems. Customer service orientation. Analytical skills.

Respond to client queries and complaints, complete transactions and service requests for clients within agreed TATs to ensure service provided is in line with service quality standards and Bank policies and procedures. Support the assigned business team with day-to-day revenue generating activities, use available data to educate clients on access options, channel migration and identify cross-selling opportunities in order to deepen client relationships and support the generation of sales revenue for the Bank. Coordinate and consolidate internal reports with proposed solutions and mitigating actions in order to support assigned business area in preparation for meetings. Ensure the creation of internal memos, requests and customer letters and follow up on departmental documentation in order to support Relationship Managers (RMs) in ensuring service standards, and adherence to policies and procedures. Develop a collaborative relationship with RMs to ensure all communications, both internal and external, are continually reviewed to ensure that they are appropriate and fit-for-purpose. Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.