Team Leader, Housekeeping

Team Leader, Housekeeping (20262) Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world’s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn. Job Summary: Housekeeping plays a key supervisory role in driving service excellence and maintaining the highest levels of cleanliness and presentation within guest rooms. The position ensures effective execution of daily operations by guiding and developing the housekeeping team, monitoring quality performance, and maintaining strong departmental communication. The role actively contributes to guest satisfaction, operational efficiency, and continuous improvement by enforcing brand standards, supporting team productivity, and responding proactively to guest and business needs. Key Responsibilities: - Supervise daily room cleaning activities to ensure all rooms meet brand cleanliness standards. - Conduct routine inspections of guest rooms, fixtures, amenities, and equipment, reporting any defects. - Follow daily opening and closing procedures as per department guidelines. - Ensure accurate room status communication with Front Office and related departments. - Maintain compliance with housekeeping Standard Operating Procedures (SOPs). - Ensure correct handling, security, and logging of keys and Lost & Found items. - Monitor productivity and cleanliness levels in assigned areas, supporting continuous improvement. - Assist in planning staff scheduling based on occupancy and business levels. - Assign duties to attendants and monitor performance throughout the shift. - Conduct daily pre-shift briefings to communicate VIP arrivals, priorities, and updates. - Participate in training, coaching, and skill development of Housekeeping Attendants. - Encourage teamwork, positive employee relations, and high morale. - Support staff rotation and multi-skilling to ensure operational flexibility. - Monitor and maintain par stock of room amenities, linens, and cleaning supplies. - Ensure correct usage of materials to reduce breakage, spoilage, and wastage. - Assist with monthly inventory counts and timely reporting of shortages. - Ensure all equipment is clean, used correctly, and maintained in good condition. - Enforce hygiene, health, safety, and grooming standards always. - Ensure full awareness and readiness for emergency procedures. - Maintain compliance with environmental sustainability policies. - Support team discipline and ensure alignment with hotel standards and expectations. - Provide professional and courteous service when interacting with guests. - Address guest concerns quickly and effectively, escalating when needed. - Record guest feedback to support service enhancement and quality initiatives. - Ensure the Housekeeping team delivers personalized and efficient experience. Skills, Experience & Educational Requirements - Diploma in Hotel Management or relevant Hospitality qualification. - Certified housekeeping training or vocational hospitality courses (preferred). - Minimum 2 years’ experience in a Housekeeping Supervisory or Team Leader role. - Previous exposure as Order Taker and Laundry operations is an advantage. - Experience in a luxury hotel environment preferred.Strong leadership ability with capability to guide and motivate staff. - High attention to detail and commitment to cleanliness standards. - Excellent communication and interpersonal skills. - Effective time management, organization, and problem-solving skills. - Ability to work under pressure in a fast-paced operation. - Customer-focused mindset with confident service recovery skills. - Ability to work both independently and within a team environment. - Proficiency in basic computer systems and housekeeping applications. Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.