Head Waiter/Head Waitress - Room Service

Head Waiter/Head Waitress - Room Service (17911) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Head Waiter/Head Waitress to join the Food & Beverage team at One&Only the Palm Hotel in Dubai. With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships with our guests and colleagues. Where you will be responsible in assisting the Restaurant Manager and Assistant Manager to maintain resort standards, leads, supervises and motivates his/her staff in all aspects of service to the highest professional standards with care and attention to detail and in accordance to the standard operating procedures. Key Duties and Responsibilities - Presents oneself in a way that enhances the guest’s overall experience by adding life and energy to the outlet. - Ensures that all mise- en place is correctly prepared prior to commencing service. - Prepares all food and beverage requests within the time parameters set by the resort and always displays attributes of genuine hospitality. - Demonstrates excellent product knowledge of all food and beverage items offered at the resort, and other items provided by the outlet. - Ensures that the design and layout of the restaurant and bar equipment is flawless and reflects the image of the resort. - Maintains and creates a working environment that reflects a sense of place. - Delegates responsibilities to service personnel, and ensures tasks are completed. - Presents oneself in a professional manner. - Remains updated on all resort happenings, including guests in- house, arrivals and departures, as well as daily events. - Reports incidents of breakages, equipment repair and maintenance to Team Leader/ Supervisor. - Attends and participates in all allocated team events. - Participates in required training related to the job. - To effectively communicate and maintain a favorable working relationship with colleges at all levels. - Always ensure a professional attitude towards guests and colleges. - To be conscious and responsible regarding energy and water conservation. - Always maintain the highest levels of personal hygiene. - To ensure that company and statutory hygiene standards are maintained in all work areas. Suitable candidate should have a minimum of 1-2 years’ experience in an upscale 5* hotel/resort environment. Strong F&B knowledge is a must. Should have excellent personal and interpersonal skills. Should be able to build strong relationship with high profile and diverse clientele. Should be a dynamic team player and able to provide the highest standard of service to our guests. Excellent communication in English language is required and an additional language will be highly regarded. At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you. Please apply directly through this website and submit your most recent CV.Applications that does not meet the requirements will not be considered. We Thank You for your interest at Kerzner – The One&Only Resorts. Please note that only shortlisted candidates will be contacted. Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Minimum 1-2 years’ experience in an upscale 5* hotel/resort environment. Strong F&B knowledge. Excellent personal and interpersonal skills. Ability to build strong relationships with high-profile and diverse clientele. Dynamic team player with the highest standard of service. Excellent English communication; additional language highly regarded.

Presents oneself to enhance the guest experience with energy and warmth. Ensure mise-en-place is prepared prior to service. Prepare all food and beverage requests within the resort's time parameters with genuine hospitality. Demonstrate excellent product knowledge of all items offered. Ensure restaurant and bar equipment design and layout reflects the resort image. Maintain and create a working environment that reflects a sense of place. Delegate tasks to service personnel and ensure completion. Present oneself professionally. Stay updated on resort happenings, guest arrivals/departures, and daily events. Report incidents of breakages or maintenance to Team Leader/Supervisor. Attend and participate in all allocated team events and required training. Communicate effectively with colleagues at all levels. Maintain professional attitude toward guests and colleagues. Be conscious of energy and water conservation. Maintain high personal hygiene. Ensure compliance with company and statutory hygiene standards in all work areas.