Director Omni-Channel | Beauty Division

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalyzed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing In this senior leadership role, you will shape and deliver the Beauty division’s omni-channel strategy, driving seamless customer experiences, profitable growth, and long-term value across retail, eCommerce, CRM, and digital touchpoints. Operating at the intersection of commercial performance, customer insight, and innovation, you will play a critical role in scaling the business across multiple premium and luxury beauty portfolios. - Define and execute the Beauty division’s end-to-end omni-channel strategy across retail, eCommerce, CRM, and digital touchpoints to deliver a seamless customer experience. - Lead and scale the eCommerce function, including trading, performance marketing, operations, and profitability, with full P&L ownership. - Own and drive the CRM strategy to strengthen customer acquisition, engagement, retention, and lifetime value across all channels. - Monitor and analyze omni-channel performance, translating data and insights into actionable growth and optimization initiatives. - Manage omni-channel budgets, ensuring strong ROI and alignment with business priorities. - Partner closely with marketing, commercial, and central omni-channel teams to ensure integrated and consistent execution across brands and platforms. - Drive innovation by staying ahead of industry trends, emerging technologies, and best practices in omni-channel retail. - Build, mentor, and lead high-performing eCommerce and CRM teams, fostering a collaborative, customer-centric, and results-driven culture. What you’ll need to succeed - Proven track record of scaling profitable eCommerce businesses across multiple markets, with strong P&L ownership experience. - 10+ years of senior experience in eCommerce, digital, or omni-channel leadership roles within luxury or premium retail environments. - Deep understanding of omni-channel retail models, customer experience excellence, and data-driven decision-making. - Strong commercial acumen and the ability to translate strategy into execution at scale. - Highly analytical mindset, with experience using performance metrics and insights to drive growth. - Strong leadership presence with the ability to influence senior stakeholders and operate effectively in a complex, matrix organization. - Regional or international exposure is valued, with the ability to adapt quickly within a fast-paced, multicultural environment. - Previous experience with luxury beauty is strongly preferred for this role; luxury or premium fashion experience may be considered as a secondary alternative. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Pe

10+ years of senior experience in eCommerce, digital, or omni-channel leadership roles within luxury or premium retail environments. Proven track record of scaling profitable eCommerce businesses across multiple markets, with strong P&L ownership experience. Deep understanding of omni-channel retail models, customer experience excellence, and data-driven decision-making. Strong commercial acumen and the ability to translate strategy into execution at scale. Highly analytical mindset, with experience using performance metrics and insights to drive growth. Strong leadership presence with the ability to influence senior stakeholders and operate effectively in a complex, matrix organization. Regional or international exposure is valued, with the ability to adapt quickly within a fast-paced, multicultural environment. Previous experience with luxury beauty is strongly preferred; luxury or premium fashion experience may be considered as a secondary alternative.

Define and execute the Beauty division’s end-to-end omni-channel strategy across retail, eCommerce, CRM, and digital touchpoints to deliver a seamless customer experience. Lead and scale the eCommerce function, including trading, performance marketing, operations, and profitability, with full P&L ownership. Own and drive the CRM strategy to strengthen customer acquisition, engagement, retention, and lifetime value across all channels. Monitor and analyze omni-channel performance, translating data and insights into actionable growth and optimization initiatives. Manage omni-channel budgets, ensuring strong ROI and alignment with business priorities. Partner closely with marketing, commercial, and central omni-channel teams to ensure integrated and consistent execution across brands and platforms. Drive innovation by staying ahead of industry trends, emerging technologies, and best practices in omni-channel retail. Build, mentor, and lead high-performing eCommerce and CRM teams, fostering a collaborative, customer-centric, and results-driven culture.