IT Specialist

About the job Kitopi is a creator of magical food experiences—we discover, create, and curate homegrown brands from the region, for the region. With a purpose to satisfy the world’s appetite to create joy, Kitopi owns and operates a diverse portfolio of over 200+ brands. These brands are either created, discovered, or curated with their customers in mind. Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. By July 2021, Kitopi achieved Unicorn status, becoming the fastest company in the MENA region to reach this milestone. Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region. With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, and its Engineering Hub in Krakow, Poland. Job Summary: The IT Specialist is responsible for providing Level 2 technical support and ensuring the smooth operation of IT systems, network connectivity, and Microsoft services across Kitopi’s locations. The role supports day-to-day business technology needs through troubleshooting, system monitoring, vendor coordination, technical assessments, and continuous service improvement. The ideal candidate is proactive, service-oriented, and able to communicate technical solutions clearly to different stakeholders.

The IT Specialist is responsible for providing Level 2 technical support and ensuring the smooth operation of IT systems, network connectivity, and Microsoft services across Kitopi’s locations. The role supports day-to-day business technology needs through troubleshooting, system monitoring, vendor coordination, technical assessments, and continuous service improvement.