Store Manager

POSITION OBJECTIVE - Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Implement operating procedures at the store as per the company and Brand standards - Promote the Loyalty Program of the company for maximizing loyalty and repeat sales - Provide feedback to the Area Manager and Operations Manager with regards to employees and products Key Responsibilities - Brief and guide the staff on achievement of the daily / weekly / monthly sales target - Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss - Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs - Ensure minimal stock loss manage stockrooms - Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times - Apply creative techniques to achieve / exceed the store sales target - Ensure has the required stock levels to maximize the sales - Weekly audit the store administration and resolve discrepancies if any - Manage the daily roaster, leave and grievances of the retail staff - Maintain the visual merchandising standards at the stores all the time as per set VM standards - Promote the Club Apparel Loyalty Program of the company for repeat sales - Supervise the store and provide feedback to the Area Manager with regards to the employees and products - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be updated about the various brands of the group for suggestive selling to the customers - End to end store operations responsibility - Must be physically fit to stand for extended hours and heavy lifting

Brief and guide staff to achieve daily/weekly/monthly sales targets; maintain up-to-date product knowledge and fashion trends to respond to customer needs; minimize stock loss and manage stockrooms; implement store operating procedures per brand and company policies; ensure adequate stock levels to maximize sales; conduct weekly store administration audits and resolve discrepancies; manage daily staff rosters, leave, and grievances; maintain visual merchandising standards as per VM guidelines; promote Club Apparel Loyalty Program for repeat sales; supervise store operations and provide feedback to Area Manager regarding staff and products; ensure security awareness at all times; stay updated on various brands for suggestive selling; manage end-to-end store operations; be physically fit to stand for extended hours and perform heavy lifting.