Customer Support Specialist

This is a remote position. Taker is looking for a friendly, helpful and tech-savvy person that is fluent in both Arabic and English and loves teaching people how to use things. As we have presence in multiple regions/countries, you'll be helping clients from multiple countries be successful with their digital expansion. Your day-to-day will involve: - Answering email/chat questions from prospective and existing customers - Adding support / FAQ content to our support portal in Arabic and English - Helping customers find solutions to their unique scenarios - Calls and demos with potential customers - Collect and report feedback for driving product-development decisions Requirements - Be motivated to help people with their questions - Have 1 year+ customer support experience - Be tech-savvy, so you love playing with apps and tech - Have a friendly, engaging and relaxed style - Demonstrate outstanding written and verbal communication in English - Be generally interested in SaaS products

Be motivated to help people with their questions; 1 year+ customer support experience; Be tech-savvy, so you love playing with apps and tech; Have a friendly, engaging and relaxed style; Demonstrate outstanding written and verbal communication in English; Be generally interested in SaaS products

Answering email/chat questions from prospective and existing customers; Adding support / FAQ content to our support portal in Arabic and English; Helping customers find solutions to their unique scenarios; Calls and demos with potential customers; Collect and report feedback for driving product-development decisions