Operation Supervisor - RUH (Fulfillment)

About the company Salasa is a leader in the logistics and supply chain solutions for e-Commerce merchants. Over the past years Salasa has worked with over 500 brands across 15 categories. Salasa has a vision " To be a leading eCommerce enabler delivering innovative and value driven solutions through a simplified supply chain.". And a mission " To build and shape the future of eCommerce in the region by providing innovative and sustainable end to end products and solutions.” ​ We operate with four core values: Innovation. Customer-centricity. Scalability. Integrity. Salasa has two sets of offerings: A. Offline: Mega fulfillment centers: large-scale facilities to receive stocks of our clients, store them, prepare orders and dispatch them. Darstores: small warehouses distrubuted across main cities to do on-demand delivery and two-hour delivery. Last mile delivery: through our own subsidiary or aggregator option. Bonded-zones (new): custom-free areas where merchants can store their products withouth the need for licenses and registrations. Cross-border (new): enabling merchants from anywhere in the world to ship to anywhere in the world. B. Online: Salasa One (order management system) with integrations with online web stores such as Zed, Salla and Shopify and with warehouse management systems and transport management system. This is the one-stop-shop for our clients to manage their processes and supply chain end-to-end. Role Summary The Operations Supervisor oversees daily fulfillment center activities, ensuring performance targets are met across productivity, quality, and SLAs. The role drives continuous improvement, manages returns, and coaches warehouse associates while using data tools to optimize efficiency in a fast-paced environment. Responsibilities: Monitor and manage all store metrics, including productivity, quality, and operational KPIs. Lead the preparation and presentation of weekly performance reviews with the Amazon team. Conduct deep dives into key performance metrics, including productivity, quality, and Gas Tank Management. Regularly review and optimize pick paths to increase efficiency and reduce operational costs. Lead the implementation of Kaizens aimed at improving store performance and operational efficiency. Ensure adherence to both inbound and outbound SLAs and handle escalations as needed. Manage RTV (Return to Vendor) processes and ASIN consolidation. Knowledge on Excel and able to operate to use Amazon tools Oversee performance management and provide coaching to associates to enhance efficiency and compliance. Requirements: Education & Experience Diploma or Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering, or a related field preferred. 3-5 years of experience in fulfillment or warehouse operations with at least 1-2 year in a supervisory capacity. Prior experience in a structured warehouse environment with exposure to inbound, inventory, and outbound processes. Skills & Competencies Strong leadership and team coordination abilities. Proficient in WMS systems and Microsoft Excel, especially Excel; knowledge of Power BI is a plus. Data-driven mindset with excellent organizational and problem-solving skills. Ability to manage performance in a high-volume, fast-paced environment. Working knowledge of safety regulations and quality management systems. Bilingual communication skills (Arabic & English) preferred. But proficiency in English is a must. Working Conditions Work performed in a warehouse environment with standing, walking, and lifting. Shift work and weekend/holiday availability may be required based on operational needs.