Outlet Supervisor

Marsa Malaz Kempinski, The Pearl - Doha The Restaurant Supervisor oversees daily shift operations to ensure high-quality food service, guest satisfaction, and staff efficiency. This role bridges the gap between front-line staff and upper management, handling immediate customer needs, directing team members, and maintaining safety and service standards. Key Responsibilities Shift Management & Customer Service - Supervise front-of-house (FOH) staff during daily shifts, ensuring smooth dining room operations. - Resolve customer complaints and service issues with speed and a positive attitude. - Monitor service speed, food presentation, and table turnover to maintain high standards. - Assist with opening and closing procedures, including cash handling, safe drops, and securing the building. Team Leadership & Training - Assign daily side-work, stations, and shift duties to servers, hosts, and bussers. - Train new hires on service protocols, menu items, and point-of-sale (POS) systems. - Provide real-time feedback and coaching to team members during service. - Cover floor positions (serving, hosting, or expediting) when the restaurant is busy or short-staffed. Operations & Compliance - Ensure full compliance with food safety, sanitation, and alcohol service regulations. - Monitor inventory levels of front-of-house supplies and report shortages to the Restaurant Manager. - Review employee timecards, manage shift cuts based on labor targets, and handle call-outs.