Restaurant General Manager - Italian Speaker

Kempinski Hotel Mall of the Emirates The Restaurant General Manager will oversee all facets of the restaurant's operations, ensuring a world-class, luxury dining experience that reflects the authenticity and sophistication of Italian cuisine. This involves managing guest services, staff performance, financial oversight, and marketing strategies. The RGM must maintain the restaurant’s brand image and reputation, consistently delivering excellence in service, food quality, and ambiance. Key Responsibilities Operational Excellence: - Ensure smooth daily operations, maintaining top-tier quality in food, service, and ambiance. Guest Experience: - Deliver personalized, memorable dining experiences with exceptional attention to detail and service. - Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). - Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier. Team Leadership: - Recruit, train, and manage staff to consistently uphold luxury service standards. - Understand thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept. - Support and implement new Talent Development initiatives. - Conduct yearly performance reviews for all employee of the outlet providing feedback on their job performance. Financial Management: - Develop and implement strategies to maximize revenue and profitability. Monitor and control food and beverage costs, labor costs, and other operational expenses. - Prepare and analyze financial reports, including sales, costs, and profit margins. - Develop and manage the restaurant budget Supplier Relations: - Source and manage relationships with premium vendors to maintain authentic Italian offerings. - Constantly improve the product quality by sourcing the best available products. Marketing & Brand Development: - Develop and implement marketing and promotional campaigns to attract new customers. Leverage social media and other digital platforms to promote the restaurant Compliance & Reporting: - Ensure compliance with health, safety, and luxury dining regulations and prepare operational reports for stakeholders. Skills, Knowledge and Expertise - Minimum three (3) years in an F&B management role, preferably with a 5* hotel chain and ideally experience in a successful stand-alone food & beverage operation. - Ability to work independently, thrive under pressure in challenging circumstances, and come up with proactive, rational solutions.\Excellent written and verbal communication skills. - Ability to establish and retain effective working relationships with hotel staff and clients/vendors. - Ability to identify and delegate tasks effectively. - Excellent organizational and time management skills. - Applies a professional, confidential, and ethical approach at all times. About Kempinski Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service. For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual. In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

Minimum three (3) years in an F&B management role, preferably with a 5* hotel chain and ideally experience in a successful stand-alone food & beverage operation. Ability to work independently, thrive under pressure in challenging circumstances, and come up with proactive, rational solutions. Excellent written and verbal communication skills. Ability to establish and retain effective working relationships with hotel staff and clients/vendors. Ability to identify and delegate tasks effectively. Excellent organizational and time management skills. Applies a professional, confidential, and ethical approach at all times.

Operational Excellence: Ensure smooth daily operations, maintaining top-tier quality in food, service, and ambiance. Guest Experience: Deliver personalized, memorable dining experiences with exceptional attention to detail and service. Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier. Team Leadership: Recruit, train, and manage staff to consistently uphold luxury service standards. Understand thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept. Support and implement new Talent Development initiatives. Conduct yearly performance reviews for all employee of the outlet providing feedback on their job performance. Financial Management: Develop and implement strategies to maximize revenue and profitability. Monitor and control food and beverage costs, labor costs, and other operational expenses. Prepare and analyze financial reports, including sales, costs, and profit margins. Develop and manage the restaurant budget. Supplier Relations: Source and manage relationships with premium vendors to maintain authentic Italian offerings. Constantly improve the product quality by sourcing the best available products. Marketing & Brand Development: Develop and implement marketing and promotional campaigns to attract new customers. Leverage social media and other digital platforms to promote the restaurant. Compliance & Reporting: Ensure compliance with health, safety, and luxury dining regulations and prepare operational reports for stakeholders.