Waiter (Lebanese restaurant)

Kempinski Al Othman Hotel Al Khobar Saudi Arabia The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. Key Responsibilities - Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager. - Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. - A courteous, professional and efficient service is provided at all times. - All duties and tasks are performed as per the tasks required at the outlet. - Be knowledgeable of all services and products offered by the hotel. - Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. - Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. - Monitor operating supplies, equipment and reduce spoilage and wastage successfully. - Ensure that the place of work and surrounding area is kept clean and organized at all times. - Successfully perform opening and closing procedures established for the assigned outlet - Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. - Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. - Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. - Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. - Maintain a good rapport and work relation with staff in the assigned department and within the hotel. - Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. - Undertake reasonable tasks and secondary duties as assigned by the Department Head. - Respond to any changes in the department as dictated by the hotel management. - Assist in carrying out scheduled inventories of products and operating equipment. - Perform any other assigned reasonable duties and responsibilities as assigned. - Project at all times a positive and motivated attitude and exercise self-control. - Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Key Responsibilities:\n- Report to Head Waiter/Waitress, Supervisor, Assistant Manager, Outlet Manager.\n- Attend duty punctually in correct uniform with nametag, according to dress code and grooming standards.\n- Provide courteous, professional and efficient service at all times.\n- Perform duties as required for the outlet.\n- Be knowledgeable of all services and products offered by the hotel.\n- Have thorough knowledge of all food and beverage items in the department.\n- Explain and upsell all items offered, and offer alternatives.\n- Monitor operating supplies, equipment and reduce spoilage.\n- Keep the workplace and surrounding area clean and organized.\n- Perform opening and closing procedures for the outlet.\n- Handle guest inquiries courteously and report complaints to supervisors, with follow-up.\n- Operate the POS system as trained.\n- Adhere to hotel policies on fire, hygiene, health & safety.\n- Maintain good rapport with staff and hotel departments.\n- Attend staff meetings and departmental trainings.\n- Undertake reasonable tasks and secondary duties as assigned.\n- Respond to changes in the department as directed by management.\n- Assist with inventories of products and equipment.\n- Perform other duties as assigned.\n- Maintain a positive, motivated attitude and self-control.\n- Additional tasks may be added as needed by the business.