IT Systems Engineer, Client Platform Engineer, ChromeOS

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The Endpoint team (Client Platform Engineering) manages the devices Anthropic’s people work on, plus the infrastructure underneath them. We treat the fleet as a distributed platform, not a collection of devices, and configuration ships as code through pull requests, CI, staging, and a canary group. Today the fleet is mostly macOS, with a growing mobile footprint. Anthropic also works with vendor and business process outsourcing (BPO) partners whose teams need access to Anthropic systems. Those programs are growing, in more countries and with more vendors. Anthropic-owned Chromebooks issued to vendor staff are becoming the default device for vendor teams. This role exists to make ChromeOS a supported platform with a dedicated owner. You will own ChromeOS end to end, from how devices are bought and enrolled to how they are locked down, monitored, and retired, and help bring Android in as a second platform. The team is deliberately lean and runs with high autonomy. You’ll define what ChromeOS looks like at Anthropic and own the platform decisions that get it there. Responsibilities - Own ChromeOS as a platform at Anthropic: device standards, Google Admin console and Chrome Enterprise setup, organizational unit design, and policy - Manage ChromeOS policy as code through the Chrome Policy API, GAM, and Terraform, in the team's config-as-code pipeline, so changes are reviewed, tested, and progressively rolled out like the rest of the fleet - Build zero touch enrollment through resellers, so a Chromebook arrives enrolled and works the first time in every country our vendor partners work from - Work with IT Operations and procurement partners on buying and shipping devices internationally, including regions our current partners don’t reach - Design device models for vendor teams (kiosk, managed guest sessions, shared devices, and assigned devices) and pick the right one for each program - Lock devices down to what the work needs: copy and paste, downloads, printing, USB, and app and extension controls - Own the device lifecycle for vendor fleets, from enrollment to wipe, lock, and retrieval when an engagement ends - Feed ChromeOS device data into our fleet telemetry, tracking which devices are checking in, OS version, and drift between expected and actual state - Partner with Corporate Security on hardware standards (such as Verified Access attestation and minimum AUE date), device trust signals, and access decisions - Work with Security on the contractor access model and on keeping Anthropic data off vendor devices - Run data loss controls through Chrome Enterprise Premium - Work with Security on the vendor identity model: which accounts vendor staff use and in which tenant - Support Android as a second platform, working with the corporate mobile program on Android Enterprise and zero-touch enrollment - Write the runbooks IT Operations and vendor partners use to stand up a new program You may be a good fit if you - Have owned ChromeOS as a platform for a fleet of thousands of devices - Know the Google Admin console and Chrome Enterprise well: OU design, device and user policy, enrollment, and reporting - Have automated ChromeOS policy through the Chrome Policy API or GAM - Have run kiosk, managed guest, or shared device programs for frontline, contact center, or outsourced teams - Have set up zero touch enrollment with resellers and shipped devices across several countries - Have worked with Android device management and can hold your own in a mixed fleet - Excel at ambiguous problems that touch several teams at once - Communicate technical concepts clearly to any audience, including vendor partners - View IT Engineering as requiring product engineering rigor - Write clear documentation as a natural part of your workflow Strong candidates may also - Manage device configuration as code (pull requests, CI, staged rollout) instead of clicking in consoles - Have managed ChromeOS alongside macOS or mobile fleets - Have used VDI or browser-based access to keep data off the device for outsourced teams - Have supported BPO or vendor programs through fast growth into new regions - Have built automated, progressive rollout systems with promotion gated on telemetry - Have used LLMs to automate operational work, or are excited to make Claude a teammate Technical Skills - Python and shell scripting - ChromeOS management through the Google Admin console and Chrome Enterprise - Google Admin SDK, Chrome Policy API, and GAM for automating policy and reporting - Android Enterprise management (working knowledge) - Querying live device state at