Senior Business Systems Analyst

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Business System Analyst to join our team. This is a Hybrid role based in Bangalore or Hyderabad or Pune or Mohali, reporting to the Director, CRM & PRM Applications in the IT Business Apps department. You will drive the technical evolution of our CRM systems by capturing business requirements for SFDC Sales Cloud and Experience Cloud implementations. You’ll partner with leaders to define system goals, prioritize project scoping, and translate complex business needs into functional designs for our engineering teams. What you’ll do (Role Expectations) - Lead business and functional requirements to Sales/Experience Cloud standard features and functionality while defining and prioritizing scoping - Capture requirements from business users pertaining to the implementation of SFDC Sales Cloud and Experience Cloud - Meet with business leaders, decision-makers, and end users to define business requirements and systems goals - Facilitate discussions among business owners to understand problem statements and gather requirements - Translate business requirements into functional and technical designs for the engineering team Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - 6–8 years of IT professional experience in software development with a focus on system software - 5+ years of experience on Salesforce.com, Sales Cloud, and Experience Cloud platforms - Proven experience driving system implementation, agile project management, and data flow - Experience implementing top-of-the-funnel processes such as lead, account, and partner relationship management What Will Make You Stand Out (Preferred Qualifications) - Deep knowledge of implementing complex processes including account management, opportunity management, and partner relationships - Availability to support business-critical production issues 24x7 when necessary - Experience Cloud Certification or direct Experience Cloud implementation experience #LI-RG #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspective