Senior Manager, Global Technology Practices

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role: We are looking for a Senior Manager, Global Technology Practices to join our Professional Services department. This is a Remote Global role, reporting to the Sr Director, Customer Success Engineering. The Senior Manager, Global Technology Practices is responsible for leading the team of Practice Architects who sit at the tip of the spear for Professional Services delivery. This role owns the Plan, Design, and Implement (PDI) phases of the PDIOO lifecycle, the operational engine behind how PS engages on new, complex, and high-priority customer projects worldwide. This role serves a dual mandate: driving utilization through direct project delivery and scaling PS capability through practice development of the content, collateral, reference architectures, and delivery frameworks that enable the PS field to operate consistently and at quality across AMS, EMEA, and APJ. What you’ll do (Role Expectations) - Lead and develop a globally distributed team of Practice Architects and Senior Practice Architects, providing direction, line management, and professional growth planning - Own the PDI phases of PDIOO across the Practice Architect team, ensuring delivery engagements are structured, technically rigorous, and executed to quality standards - Own the production and lifecycle of all practice content required to scale PS delivery in the field, including playbooks, solution guides, reference architectures, and enablement materials - Maintain sufficient depth across the product portfolio and zero trust architecture to engage credibly with Practice Architects, PS Leadership, and cross-functional stakeholders - Act as the primary interface between the Global Technology Practices team and PS Leadership, PS Consultants, and CSE Leaders while managing cross-functional dependencies Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Proven experience building and leading globally distributed teams of technical architects or professional services consultants - Deep technical capability in zero trust architecture and enterprise-scale technology deployments - Demonstrated success balancing a dual mandate of project delivery and practice content creation - Exceptional cross-functional collaboration and stakeholder management skills with the ability to hold teams accountable for commitments W