Senior Professional Services Resident Consultant

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Professional Services Resident Consultant to join our team. This is an Onsite, Mumbai role, reporting to the Manager, Professional Services in the Professional Services department. In this role, you will be the strategic face of Zscaler for our enterprise clients, deep-diving into unique customer environments to architect, configure, and integrate solutions on our industry-leading Zero Trust platform. You bring a strong consultant mindset, exceptional customer-facing acumen, and deep deployment expertise to collaborate closely with sales, external partners, and cross-functional teams—ensuring our customers achieve seamless, timely, and secure transformations. What you’ll do (Role Expectations) - Serve as a dedicated technical advisor for strategic enterprise customers over extended engagements (6 months, 1 year, or longer) - Act as the customer's "Go-To" expert for all matters related to their Zscaler deployment, adoption, and optimization - Architect, configure, and integrate ZIA, ZPA, and broader Zero Trust Exchange solutions into complex enterprise environments - Lead technical discovery, solution design, and migration planning workshops with customer stakeholders - Collaborate with sales, external partners, and customer teams to provide consultancy and deployment services Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - 8+ years of experience in customer-facing technical roles such as Professional Services Consultant, Network/Security Specialist, Technical Account Manager, Support/Escalation Engineer, or SOC Engineer - Hands-on experience deploying and operating Zscaler solutions — ZIA and ZPA - Strong knowledge of authentication systems (SAML, SSO/IdP integrations) alongside a solid foundation in networking and security fundamentals (TCP/IP, DNS, HTTP/S, SSL/TLS, PAC files, GRE/IPSec tunnels, proxies, and firewalls) - Excellent communication, stakeholder management, and consultative skills — comfortable engaging with both technical teams and senior business stakeholders What Will Make You Stand Out (Preferred Qualifications) - Experience leveraging AI-powered ana